http://money.cnn.com/2016/09/08/investing/wells-fargo-created-phony-accounts-bank-fees/index.html
1) From the Prologue of our textbook, managerial accounting is used to plan and control. What do you think about the plan Wells Fargo executive management set for customer accounts? (Things to consider: what was the intent of the goal? intent good or bad? how was the target level of the goal set? is it reasonable? what goal would you set to increase your company's profitability?)
2) How did Wells Fargo control after establishing a plan? (Things to consider: how were branches/employees held accountable or motivated? how was executive management held accountable for attaining the goal?)
3) So who's fault is it? Who should be held responsible for the fraudulent account creation? Why? What consequences should they face?
4) It's often difficult to get all the facts about a situation like this. What question(s) do you still have and why is that information important?