User centered approach

Order Description1) How can a user-centered design approach help Mongkok Post Office improve its service? (2 marks) 2) To improve the overall value proposition of Mongkok Post Office, the needs of the customers using the space at the Post Office must be considered. Provide a brief on how you are going to gather and evaluate the design requirements of different users (pick 2) and justify your choice of research methods. Please note: Go to www.servicedesigntools.org for a collection of tools/methods that you can utilize to help you gain insights into the design requirements of the users. E.g., character profiles, storyboarding and so on. (8 marks)