UNDERSTANDING THE APPLICATION OF PRINCIPLES OF PROFESSIONAL ENGAGEMENT WITH USERS OF HEALTH AND SOCIAL CARE

UNDERSTANDING THE APPLICATION OF PRINCIPLES OF PROFESSIONAL ENGAGEMENT WITH USERS OF HEALTH AND SOCIAL CARE Order Description Task 3: LO3 Understand the application of principles of professional engagement with users of health and social care What you must do Case Scenario You are part of a multidisciplinary team (MDT) in a health and social care setting The MDT consists of nurses, social workers, managers, dieticians, care workers, police, etc. Every 6 months there is a MDT meeting that is held to discuss the quality of care given to patients (i.e. review care plans; risk assessment etc.) and also to highlight and raise any specific issues in any service users. Relatives and advocates will also be present at the meeting. At this particular meeting your line manager has asked you to present a report that will form the basis of understanding application of principles of professional engagement with service users of health and social care. The MDT discusses a 60-year-old male who is not eating and who is depressed and had been a victim of abuse by his past carers. This service user is visually impaired, suffers from dementia and has loss of motivation and often exhibits challenging behaviour. 3.1 In the first section of your report explain the nature of different professional relationships that exist in the context of the case scenario in relation to the service user and also in health and social care contexts. You can also support your answer from your own workplace experience the different types of professional relationship that exist. examples ; with the individual, their family and friends, Team members, line managers, workers in other agencies; right and responsibilities of users of service versus care workers and others; professional codes; trust; advocacy; empowerment 3.2 In the next section of your report you must evaluate personal effectiveness in promoting and supporting the rights of the individual in the case scenario above. In this section to support your answer , you could introduce models of support examples medical health versus social model; individual benefit versus organisational benefit 3.3 Finally, in your report you must discuss ways to resolve issues encountered in professional relationships. For example you may want to focus on the dilemmas and conflicts that may arise in the case scenario. To support your answer you can also include dilemmas in your own workplace and how they were resolved examples Dilemmas ; risk, abuse, challenging behaviour, conflict, ethics, confidentiality versus disclosure, expectation changing overtime, conflicts between principles of good practice and values of others. Own practice: roles eg meeting needs of users of service, providers of health and social care service, facilitators, advocate, advisers, counsellors, mentor Barriers; miscommunications, different professional codes of practice, group cohesiveness personalities. USE UK SOURCES/REFERENCES AND NUMBER THEM ACCORDINGLY