Training, New Information System, & Evaluation

What training is provided when a new information system is implemented in your organization?
Are nurses involved in evaluating the systems?

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Sample Answer



The training provided when a new information system is implemented in my organization varies depending on the complexity of the system and the needs of the users. However, all training typically includes the following components:

  • Overview of the system: This includes information about the purpose of the system, its key features, and how it will be used to improve patient care and operations.
  • Hands-on training: Users are given the opportunity to practice using the system in a simulated environment. This allows them to become familiar with the system’s interface and learn how to perform basic tasks.

Full Answer Section



  • Ongoing support: Users are provided with access to resources such as training manuals, online tutorials, and support staff who can answer their questions and help them troubleshoot problems.

Nurses are involved in evaluating new information systems in a number of ways:

  • They participate in the needs assessment phase: This is the process of identifying the organization’s needs and requirements for the new system. Nurses can provide valuable insights into the clinical and operational challenges that the system needs to address.
  • They participate in the selection process: Nurses can help to evaluate different system options and recommend the one that best meets the needs of the organization.
  • They participate in the implementation process: Nurses can help to develop training materials and provide feedback on the usability of the system.
  • They participate in the evaluation process: Nurses can help to assess the impact of the new system on patient care and operations.

Here are some examples of specific training that is typically provided to nurses when a new information system is implemented:

  • Training on the use of the system’s electronic health record (EHR): This includes training on how to document patient care, order tests and medications, and communicate with other healthcare professionals using the EHR.
  • Training on the use of the system’s clinical decision support (CDS) tools: CDS tools can help nurses to make informed decisions about patient care by providing them with access to evidence-based guidelines and other resources.
  • Training on the use of the system’s patient portal: The patient portal allows patients to access their medical records, request appointments, and communicate with their healthcare providers online. Nurses need to be familiar with the patient portal in order to answer patients’ questions and help them to use it effectively.

In addition to the above, nurses may also receive training on the use of other features of the new information system, such as:

  • Medication ordering and dispensing: Nurses need to be trained on how to use the system to order and dispense medications safely and accurately.
  • Laboratory and imaging orders: Nurses need to be trained on how to use the system to order laboratory tests and imaging studies.
  • Patient scheduling and appointment reminders: Nurses need to be trained on how to use the system to schedule patient appointments and send appointment reminders.
  • Quality reporting: Nurses may be involved in using the system to generate quality reports and track performance metrics.

The specific training that is provided to nurses will vary depending on the specific information system that is being implemented and the roles and responsibilities of nurses in the organization. However, all training should be designed to help nurses to use the new system effectively to improve patient care and operations.


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