which you are familiar, preferably one where you have been employed, and consider a process within that
company that could be improved. This could be a business process, a manufacturing process, a distribution
process, or a service process that you have observed or been involved with during your career.
Describe the company and how the selected process fits into the overall framework of the company.
Create a step-by-step description of the current process incorporating a process flow chart.
Analyze the current process for inefficiencies.
Develop a process improvement recommendation including a detailed plan incorporating business process
engineering theory and including benchmarking the reengineered process to a close business competitor. The
process should be designed to be more efficient, using appropriate tools and methods learned throughout the
course, including capacity utilization improvements and statistical quality control models.
Explain possible challenges in implementing the process changes.
Assess the expected benefits of the improved process and the potential benefits.