The IT Department at Hamelin Hospital
The IT Department case shows the prevalence of projects in settings that are perhaps not as obvious (in this case, a large hospital). The case is designed to get students to understand the ubiquitous nature of project-based work in our modern public and private organizations. It also demonstrates career paths and how successful work on projects is often rewarded with corporate success. Projects are not a distraction or a side-line; they are the principal means by which the IT department’s operations are demonstrated.
- What are the benefits and drawbacks of starting most new hires at the help desk function?
- What are the potential problems with requiring project team members to be involved in multiple projects at the same time? What are the potential advantages?
- What signals does the department send by making “project manager” the highest position in the department?