The importance of being an ethical listener with tenants. Using the theories of Chloe Carmichael "group polarization" defining the following Listening and Critical Thinking. techniques of emphatic, process short-term/long-term, schemas (filing systems) and pseudo listening.
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The importance of being an ethical listener with tenants
Full Answer Section
Listening and Critical Thinking Techniques- Empathic Listening:
- Putting Yourself in Their Shoes: Try to understand the tenant's feelings and perspective.
- Active Listening: Maintain eye contact, nod, and use verbal affirmations like "I see" or "Go on."
- Reflecting Feelings: Paraphrase the tenant's emotions to show empathy, e.g., "It sounds like you're feeling frustrated about the noise."
- Process Listening:
- Focus on the Process: Pay attention to the tenant's communication style, body language, and tone of voice.
- Identify Underlying Needs: Try to understand the underlying needs or concerns behind the tenant's words.
- Ask Open-Ended Questions: Encourage the tenant to elaborate on their thoughts and feelings.
- Short-Term/Long-Term Listening:
- Immediate Needs: Address urgent issues promptly to alleviate immediate concerns.
- Long-Term Solutions: Work with the tenant to develop sustainable solutions that address the root cause of the problem.
- Schemas (Filing Systems):
- Avoid Stereotyping: Be mindful of preconceived notions and biases.
- Active Listening: Focus on the specific information being conveyed, rather than making assumptions.
- Pseudo Listening:
- Avoid Distractions: Put away distractions like phones and focus on the conversation.
- Active Participation: Show engagement by asking questions and providing feedback.
Sample Answer
The Importance of Ethical Listening with Tenants
Ethical listening is a cornerstone of effective communication, especially in tenant-landlord relationships. It involves actively listening to tenants' concerns, understanding their perspectives, and responding empathetically. By employing effective listening techniques, landlords can foster positive relationships, resolve conflicts, and maintain a harmonious living environment.
Chloe Carmichael's "Group Polarization" and Ethical Listening
While Carmichael's theory primarily focuses on group dynamics, it can be applied to tenant-landlord interactions. When tenants feel heard and understood, they are less likely to become entrenched in their positions. Ethical listening can mitigate the risk of "group polarization," where tenants may become more extreme in their views due to social influence or confirmation bias.
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