Question
On 24 March 2015, flight 9525 was destined to travel from Barcelona to Dusseldorf when it crashed in the south of France, killing 144 passengers on board. The flight was also carrying 2 pilots and 4 cabin crew. The French prosecutor, the French and German aviation authorities, and spokesperson for Germanwings have all said that the crash was intentionally caused by the co-pilot, 27-year-old Andreas Lubitz.
How should Germanwings address the crisis above? Which medium would be most suitable to send out appropriate nuggets to the victims' families?
Meaning
Nuggets – specific messages or vital information to convey to the audience
Image restoration theory
From week 6- responding to Crisis slides.