First, read Chapter 7 in The Essential Workplace Conflict Handbook and Fishbone (Ishikawa) Diagram. Additionally, refer to the IMPROVE Supplementary Document. Next, in your initial post, address the following:

How has your completion of the Ishikawa diagram assisted your understanding of the root causes and ultimate effects of the conflict?
What viable solutions can you recommend improving the situation?
What are the essential steps you would need to take to separate the people from the problem in your organization’s conflict?
How will you apply your understanding of cause and effect to the conflict in your organization or the Garden Depot?