“The Decline of Sears”

  1. What is the underlying problem in this case from Edward Lampert’s perspective? (2marks)
  2. What are the key causes of Sears’ decline? (1.5 marks)
  3. To what extent did sears use a total Quality Management perspective in running the business? (1.5 marks) Identify and explain the concept of management, functions, roles and skills of a manager (Lo1.1)