The "customer-service orientation'

The "customer-service orientation' of the survey; how the survey seems to focus on evaluating the library services and staff, rather than focusing on students' needs and whether they are being met. • M2: The lack of questions asking if there is sufficient availability of specific services (computers, study rooms, etc. See the wiki pages on "Negative Nancy' Questions" and "What about the library itself'. • M3: Identification questions about "classification' (freshmen, sophmore, …), college, transfer student, international status, etc. Are these all necessary? Is there a way to clarify or streamline them? • M4: There are rather few questions about the libraries website and electronic resources. Is it possible to clarify and improve these questions? Can new ones be added? • M5: Improving the sampling procedure (i.e., moving from a convenience sample to a representative sample). one have to be choose here
-Item level critiques Q11. How well do the following library resources help you with your coursework? Q11. How well do the following library resources help you with your coursework? q21. Are you a transfer student?