Strategies to review individual performance.

Learning Outcome covered in this assessment:
LO 4 - Demonstrate understanding of performance management and examine strategies to review individual performance.
LO 5 - Identify and apply relevant legislation for various employment situations.

To answer the questions for this case study consider yourself as a HR consultant and employment law advisor. You have been contracted by the business owner to provide expert advice on improving human resource performance and to apply relevant employment related legislation for Carter Cleaning Company.

Part A (55 Marks)

Read Carter Cleaning Company’s case study on page 62 and 342 from Human Resource Management, Gary Dessler 16th edition (handout provided).

1. Explain to Jack the meaning and importance of performance management. (10 marks)
2. Is Jennifer right about the need to evaluate the workers and the managers? Justify your opinion for each. (5 marks)
3. Examine five ways that could be used by the on-site managers to monitor individual employee performance. (5x2 =10 marks)
4. Recommend five strategies to enhance employee performance by using the keys of Maori management. Refer to KOKIRI WHAKAMUA: Fast Tracking Maori Management. (slides and reading material on Moodle) (5x2 =10 marks)
5. Develop a performance appraisal form that would help Jack and Jennifer to assess behavioural competencies of the on-site managers of each store. The performance appraisal form should include the following- (20 marks)
    Five core competencies the job requires and each competency briefly explained (5x1 = 5)
    Rating scales for each competency briefly explained (5x1= 5)
    Five specific goals the manager needs to achieve for the appraisal period (5x1= 5)
    An action plan to meet each goal (5)

Part B (40 Marks)

Read Carter Cleaning Company’s case study on page 590 and 591 from Human Resource Management, Gary Dessler 16th edition (handout provided).

1. Identify five possible hazardous conditions in laundry and dry cleaning business. (1x5 = 5)
2. Discuss three actions Jack and Jennifer should take to ensure they meet their responsibilities under the HSAW Act 2015. (3x3 = 9)
3. Discuss any three strategies to be used by the managers at Carter Cleaning to get all employees to behave more safely at work. (3x2 = 6)
4. Identify five statutory requirements relevant for employment relationships and recommend appropriate practices for applying those to Carter Cleaning Company. (5x4 = 20)

Overall presentation (5 Marks)