Develop a strategic plan for a department or division within a health care organization, taking a balanced scorecard approach.
Introduction
Nurse leaders will be increasingly called upon to collaborate in strategic planning as they partner in the redesign of health care in the United States (Institute of Medicine, 2011). To be an integral partner in health care redesign, nurse leaders must be able to leverage political power and data in strategic planning. Analytical tools, such as the balanced scorecard and SWOT analysis, are used to construct a solid, defensible strategic plan.
This assessment provides an opportunity for you to develop both the knowledge and skills required for strategic planning, using a balanced scorecard approach. With insight into the importance of an organization’s political landscape and a comprehensive understanding of the priorities of the organization you are studying, you are well-prepared to develop a strategic plan for a department or division within that organization.
Develop a strategic plan that establishes top priorities for a department or division, aligned with the organization’s strategic plan, which you appraised in Assessment 2. Include the following elements in your plan:
• A balanced scorecard for the department or division. The following interactive media may help you in constructing your balanced scorecard:
Full Answer Section
The mission of the [department or division name] department is to provide high-quality, patient-centered care. The vision of the department is to be the leading provider of [department or division name] services in the region.
Guiding Principles
The department is guided by the following principles:
- Patient-centered care
- Quality improvement
- Innovation
- Collaboration
- Teamwork
Situational Analysis
The [department or division name] department is currently facing a number of challenges, including:
- Increasing demand for services
- Rising costs
- Changing demographics
- Technological advances
However, the department also has a number of strengths, including:
- A dedicated and experienced staff
- A strong reputation for quality care
- A commitment to innovation
Strategic Goals
The following are the strategic goals for the [department or division name] department:
- Improve patient outcomes
- Reduce costs
- Expand services
- Enhance the patient experience
- Attract and retain top talent
Key Performance Indicators
The following are the key performance indicators that will be used to measure the department's progress towards its goals:
- Patient satisfaction scores
- Length of stay
- Cost per patient
- Number of new patients
- Number of employees
Strategies
The following are the strategies that will be used to achieve the department's goals:
- Implement a patient-centered care model
- Develop a continuous quality improvement program
- Expand the department's service offerings
- Enhance the patient experience through technology
- Create a culture of innovation
- Attract and retain top talent
Implementation
The department will implement its strategic plan over a three-year period. The plan will be evaluated annually to ensure that it is meeting its objectives.
Evaluation
The department will evaluate its strategic plan annually using the following criteria:
- Progress towards goals
- Impact on patient outcomes
- Cost-effectiveness
Conclusion
The [department or division name] department is committed to providing high-quality, patient-centered care. The department's strategic plan outlines the goals and objectives that will be used to achieve this goal. The plan will be implemented over a three-year period, and will be evaluated annually to ensure that it is meeting its objectives.
Balanced Scorecard
The balanced scorecard is a strategic planning framework that helps organizations to translate their vision and mission into specific goals and objectives. The balanced scorecard uses four perspectives to measure organizational performance:
- Financial perspective
- Customer perspective
- Internal business process perspective
- Learning and growth perspective
The balanced scorecard is a valuable tool for strategic planning in health care organizations. It can help organizations to:
- Identify their most important goals and objectives
- Develop strategies to achieve those goals and objectives
- Measure their progress towards their goals and objectives
- Communicate their strategic plan to their stakeholders
Conclusion
The strategic plan for the [department or division name] department is a comprehensive plan that outlines the goals and objectives for the department. The plan is based on the balanced scorecard framework, and it will be implemented over a three-year period. The plan will be evaluated annually to ensure that it is meeting its objectives.
The department is committed to providing high-quality, patient-centered care. The strategic plan will help the department to achieve its goals and objectives, and to provide the best possible care to its patients.