Social identities in services and industries

Description RESEARCH QUESTION: How do services and industries that provide products for and/or care for people account for differences of social identities like race and gender? How well, for example, do public health systems and practitioners accommodate “difference” in populations? How well do designers of technology? Some make the argument that particular biases are built right in to the design of technology, or to the procedures and protocol we make as doctors, health workers or other forms of service professionals. Do you agree, or disagree, based on your research?