Smarter Decisions through Psychology

SCENARIO: Mark works with Monica and Jennifer. He likes to make people laugh but often jokes about his struggles to learn new programs and technology.

The company recently informed the team that there will be a compliance test on new safety policies, which employees will need to pass in order to keep their jobs. The company has provided materials to study, as well as optional practice exams.

Monica, Jennifer and Mark are having lunch in the break room, and Monica and Jennifer mention that they have already signed up to take the first practice test. Mark comments about how hard it is for him to learn a different way of doing the jobs that he has been doing for years. However, later in the day, he stops by Monica's desk to find out how she is preparing for the test and asks for advice. Given that they have a month until the compliance test, Monica is confident that she can help Mark prepare.
Using your problem solving and self and social awareness skill and the information you learned about brain plasticity, motivation, and mindset, answer the questions in this case study assignment to help Monica offer strategies to improve Mark’s chances for doing well on the compliance test.
For each question, you should write a paragraph-length response (5–7 sentences) to receive credit for this assignment. You may use your Sophia tutorials as a resource.
Question 1: What kind of mindset does Mark need to embrace to be successful? Describe the impact of mindset on success.

Question 2: What type of mindset does Mark currently have, and how does it affect his brain? Explain how mindset affects learning.

Question 3: What advice should Monica give to Mark, and why? Describe a specific strategy that Monica can suggest to Mark to improve his memory and better prepare for the compliance test.

Question 4: If Mark were your coworker, what important aspects of the situation would you want to keep in mind when offering advice and strategies to him? Why do you think this is important? Explain the importance of tailoring advice and strategies directly to Mark’s situation.

Full Answer Section

         

Question 2: What type of mindset does Mark currently have, and how does it affect his brain? Explain how mindset affects learning.

  Mark currently exhibits a fixed mindset, as evidenced by his jokes about his struggles with new programs and his comment about the difficulty of learning new ways of doing things he's done for years. A fixed mindset is the belief that one's abilities and intelligence are static traits that cannot be changed. This mindset can negatively affect his brain by making him less likely to engage in the kind of effortful learning that stimulates neural connections. When he encounters a challenge, his brain might be more inclined to give up, as he believes the outcome is predetermined by his "innate" ability. This can lead to a state of learned helplessness. Mindset affects learning by either encouraging or discouraging the necessary effort and engagement. A fixed mindset creates a fear of failure, leading individuals to avoid challenges and opportunities for growth, ultimately hindering their ability to learn and adapt.
 

Question 3: What advice should Monica give to Mark, and why? Describe a specific strategy that Monica can suggest to Mark to improve his memory and better prepare for the compliance test.

  Monica should advise Mark to start by reframing his perception of the test from a threat to an opportunity. She should emphasize that learning new things is a skill that can be developed and that his past struggles don't have to define his future performance. A specific strategy Monica can suggest to improve Mark's memory is active recall. Instead of simply re-reading the study materials, she should encourage him to take the optional practice tests and, more importantly, to try to recall information from memory without looking at the materials. For example, after reading a section, he could close the book and try to write down the key points. This method is far more effective than passive review because it strengthens neural pathways and helps him identify exactly which topics he needs to study more.
 

Question 4: If Mark were your coworker, what important aspects of the situation would you want to keep in mind when offering advice and strategies to him? Why do you think this is important? Explain the importance of tailoring advice and strategies directly to Mark’s situation.

  If Mark were my coworker, I would want to keep in mind his personality and his current emotional state. He uses humor to cope with his struggles, which indicates a level of vulnerability and perhaps some anxiety about his ability to pass the test. When offering advice, it would be important to approach him with empathy and not to dismiss his feelings. I would need to be encouraging and build his confidence without making him feel patronized. This is important because a one-size-fits-all approach would likely be ineffective and could even make him feel worse. Tailoring advice and strategies directly to Mark’s situation means acknowledging his specific concerns about learning new technology and framing the advice in a way that resonates with him. For example, instead of just saying "study hard," I would connect the strategy to his specific learning challenges and give him concrete, manageable steps, like starting with a small section of the material each day. This personalized approach validates his feelings and provides him with a clear, actionable path to success.

Sample Answer

         

Question 1: What kind of mindset does Mark need to embrace to be successful? Describe the impact of mindset on success.

  To be successful, Mark needs to embrace a growth mindset. This mindset is the belief that abilities and intelligence can be developed through dedication, hard work, and learning from mistakes. A growth mindset views challenges not as insurmountable obstacles, but as opportunities for growth and improvement. Individuals with this mindset are more likely to persevere through difficulties and see effort as the path to mastery. Embracing this mindset would allow Mark to see the compliance test as a chance to develop new skills rather than a reflection of his inherent ability to learn new things. The impact of a growth mindset on success is profound, as it fosters resilience and a positive attitude towards challenges, which are crucial for effective learning and skill acquisition.