2 What do Six Sigma projects focus on, and why?

3 Describe the changes that occur to the spread of the process when the amount of variation in the process decreases?

4 What are the benefits of implementing the Six Sigma methodology?

5 Why would a company want to follow the Six Sigma methodology?

6 Describe what is takes to become a green belt?

7 What does a person need to become a black belt?

8 Describe the difference between a black belt and a master black belt.

Questions 2 - 8

2 Use Dr. Feigenbaum’s definition of quality as a guide and describe an experience you have had with a product or service.

3 Describe in your own words the two types of variation that Shewhart identified.

4 Which of Dr. Deming’s 14 points do you find most interesting? Why?

5 Describe an example from industry related to one of Dr. Deming’s 14 points.

6 How do Dr. Deming’s 14 points interact with each other?

7 How are the teaching of each of the people in this chapter similar? Where do they agree?

8 How are the teachings of each of the people in the chapter different? Where do they disagree?

Questions 2 - 8

2 Describe each type of leadership style in this management assignment help. Include a description of where you have seen each of these styles used. The styles are Directing, Consultative, Participative, and Delegating.

3 What role does leadership play in strategic planning?

4 What does it mean to manage by fact and with a knowledge of variation?

5 Why does an effective organization need a strategic plan?

Strategic plans enable an organization’s leadership to translate the organization’s vision and mission into an actionable and measurable activities.

6 What are the benefits of a strategic plan?

7 Describe each of the elements needed for the strategic planning process. The elements are Vision, Mission, Critical Success Factors, Goals, Objectives, Indicators, and Contingency plans.

8 Describe the steps necessary to create a strategic plan?

Questions 1-10

1 Why would an organization want to be effective at maintaining a customer focus?

2 What must an organization do to maintain a customer focus?

3 What are the benefits of maintaining a customer focus?

4 Using an example from personal experience, describe the difference between satisfaction and perceived value.

5 Describe the principal parts of a quality function deployment matrix

6 How is each of the principal parts of a QFD matrix created? What does each part hope to provide to the users?

7 Why would a company choose to use a QFD?

8 Describe how you would begin creating a QFD.

9 Describe the steps involved in benchmarking.

10 Why would a company be interested in benchmarking? What would they hope to gain from a benchmarking assessment?