service management

Paper details Identify some of the problems or issues in the Four Seasons case study by answering and discussing the following questions in a two-page case study write-up: 1. What is it like to stay at a Four Seasons? 2. What has made Four Seasons successful over the last 30 years? 3. Does corporate culture play a role in Four Seasons' success? If so, how and why? 4. Do human resource strategies play a role in Four Seasons' success? If so, how and why? 5. How do you feel about the way Four Seasons entered the Paris/French market? What was good and/or bad about the entry strategy? Why? 6. Do the lessons from this case study apply to firms entering markets other than France? If not, why? If so, how, and to what types of markets? 7. How does Four Seasons deliver exceptional service? i.e., how does it achieve obtaining and maintaining Exceptional "Intangible" Service 8. What does cultural renovation represent regarding Four Seasons? 9. What were some of the problems facing Four Seasons? 10. Any recommendations concerning possible suggestions and solutions? (Just number the answers from 1 to 10) Preferred language style > Simple (Easy vocabulary, simple grammar constructions)