Service Management

Service Management Project description must answer questions and use this book and outside sources. Robert Johnston, Graham Clark and Michael Shulver (2012): Service Operations Management Improving Service Delivery (4th/e). Pearson Education Limited. ISBN-13: 978-0273740483 and ISBN-10: 0273740482 first assignment G. case 5: Smith and Jones Solicitors (chap 15) Develop a new service strategy for Smith and Jones by preparing a report outlining your proposals to help change and develop the business: 1. Evaluate the current service concept. 2. What is driving the change in strategy? 3. How could John differentiate his firm from the competition? 4. What changes would he need to make to the operation? 5. What happened next? 2nd assignment DQ: Chap 15 (12 points) Case Example 15.1 Telecorp 1. What are the differences in implications for the service operations manager in implementing the two approaches outlined above? 2. How would you demonstrate the strategic options using the tools described in this section? PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET AN AMAZING DISCOUNT :)