Senior leadership role in an HCO that was in trouble on many of the strategic scorecard measures i
Suppose you accepted a senior leadership role in an HCO that was in trouble on many of the strategic scorecard measures in exhibit 3.4. Your due diligence before accepting suggested that a solid market exists; the HCO’s problems are the result of ineffective leadership and can be corrected. Where would you start? What are the key steps for a successful recovery strategy?
Sample Answer
nheriting a struggling HCO presents a significant challenge, but with a well-defined recovery strategy and decisive action, success is attainable. Here’s a roadmap to guide your initial steps:
1. Start with a Comprehensive Assessment:
- Dive Deep into Data: Conduct a thorough analysis of the current performance across all areas reflected in the strategic scorecard of Exhibit 3.4. This analysis should identify the most critical areas needing improvement.
- Stakeholder Feedback: Gather feedback from various stakeholders (employees, patients, physicians, board members) to understand their perspectives on th