Instructions: Consider the top-five RPN rows for which you described Potential Causes in your last assignment. Ask yourself: how would I try to preventive these high-priority failure modes, effects, and causes? Think carefully and creatively about changes that you would enact to the work system, so that (after these changes) the failure modes, effects, and their causes would occur less frequently and/or with less severity and/or be much easier to detect or eliminate before they happen.

Once you have imagined these Preventive Actions for each of the 5 high-priority rows, then document/describe them in the four remaining columns of your FMEA template. The four columns should contain the following:

1. the Description column is where you should give details about what the preventive actions would be.
2. the Owner(s) column is one or a few people (ideally as few as possible) who would be directly responsible for carrying out the preventive action. See the example_of_completed_FMEA.xlsxPreview the document for hypothetical examples
3. the Due Date(s) column can be anything you think would be realistic. Assume that you are filling this out on the due date in the current year, so pick dates within the next few days/weeks/months after that.
4. the Outcome Measurement Method(s) column is where you describe specific structure, process, and/or outcome measures that you would use to track progress toward completion of the preventive action(s) and/or the effects of the preventive actions. Although the column header says "outcome", you can include process or structure measures as well, if you think such measures would be helpful to tell if your preventive action is fixing the issue.

Once you have imagined these Preventive Actions for each of the 5 high-priority rows, then document/describe them in the four remaining columns of your FMEA template. The four columns should contain the following:

1. the Description column is where you should give details about what the preventive actions would be.
2. the Owner(s) column is one or a few people (ideally as few as possible) who would be directly responsible for carrying out the preventive action. See the example_of_completed_FMEA.xlsxPreview the document for hypothetical examples
3. the Due Date(s) column can be anything you think would be realistic. Assume that you are filling this out on the due date in the current year, so pick dates within the next few days/weeks/months after that.
4. the Outcome Measurement Method(s) column is where you describe specific structure, process, and/or outcome measures that you would use to track progress toward completion of the preventive action(s) and/or the effects of the preventive actions. Although the column header says "outcome", you can include process or structure measures as well, if you think such measures would be helpful to tell if your preventive action is fixing the issue.

Enrollment for BadgerCare Plus
Process Steps Potential Failure Modes and Effects Ratings: see the Scales tabs Proceed? Potential Causes Action

Description Failure Modes Effects Severity of Effect (1 to 10) Failure Mode Likelihood (1 to 10) "Failure Detection Methods

(1 to 10)" Risk Priority Number (RPN) Review the RPNs, and select the top 5 to proceed with Description Eliminate (E), Control (C), or Accept (A)? Description Owner(s) Due Date(s) Outcome Measurement Method(s)
1 Person must be aware of benefits of BadgerCare Plus Less awareness means less assessibility Other people will get benefit 7 5 4 160 Yes Patients would miss out on potential benefits for insurance E; C register patients on the first day, create patient numbers that are attached and found from patient names Reception officials ADJUSTABLE Patients using their patient numbers in the internal procedures within the healthcare center
2 Person check qualification for BadgerCare Plus. Not qualify to get benefit of the BadgerCare Plus. Will suffer to access high cost medical care facilities. 5 4 3 50 No When the patient's insurance details fail to get approved C; A; Properly ensure insurance details match the patient details during payment Reception officials, Financial officials ADJUSTABLE Patients' treatment covered by their respective insurance plans
3 Schedulling for enrollment More will access then available positions, Affect the quality of healthcare provision 7 4 4 80 No When the reception or treatment officials make a wrong entry E; C; Properly making the patient detail entries, counterchecking the entries accordingly Reception officials, Healthcare Officials ADJUSTABLE Correct patient records observed during records countercheck
Don't have phone, internet, transportation, or a permanent address to schedule enrollment Won't be able to schedule for enrollment 4 3 3 40 No When the patient cannot receive notifications or track hospital updates E; Ensuring patients stay connected to the integrated system Customer care, Patients ADJUSTABLE Updated patients through hospital system
4 Selection of qualified person for BadgerCare Plus Biased decisions Unequal distribution of healthcare benefits through BadgerCare Plus 5 3 4 70 No Patient getting wrong details for a doctor or a service offered in the hospital, leading to potential mishandling to the specific service of care for a patient E; C; Properly making entries for healthcare officials and services Patient Reception management and personnel, system Manager ADJUSTABLE Less/No complaints regarding service/RPN's details or information
5 Receptionist for assistance Receptionist mislead or provide not enough information Wrong information and perception of Medicaid plan 6.0 3.0 5.0 60.0 Yes Patients failing to understand the system for insurance or details for it E; A; C Provide enough relevant assistance to patients that makes the service provided relevant to them. Customer care, Reception management ADJUSTABLE Improvement of ratings of the system offered by patients; ratings of 7 and above on patient feedback.
6 Enrollment of selected patients Patients do not understand the regristration process and follow wrong path Deserving patients will not be registered. 8.0 4.0 5.0 90.0 No Poor handling of caregiver and patient assistiants A; C; E Propoerly handling caregivers and patient assitants Customer care, Reception management ADJUSTABLE Good rating from caregivers and patient assistaints
7 Submiting required documentations Submiting inaccurate documents Inaccurate information can lead to delay or deny enrollment 8.0 2.0 4.0 150.0 Yes Doctors may provide the wrong information or mishandle information, causing a violation in patient's privacy C; E Persistently ask doctors to recheck the information provided and make sure it is the right details. Link the care system with government database to easily detect errors as the doctors share the information. Healthcare officials, Patient Reception management and personnel, Facility Manager ADJUSTABLE Less/No compliants lodged by patients on treatment issues due to wrong exchange of information
8 Review collected documents Inaccurate documents will bring false interpretations Impact treatment of the deserving patient 8.0 3.0 6.0 144.0 Yes Doctors failing to discern or record the right procedure for patients C; E Trainng doctors to correctly update information Healthcare officials ADJUSTABLE Improvement of ratings of the system offered by patients; ratings of 7 and above on patient feedback.
9 Send Confirmation Email Sending email to the wrong address Fails to inform the right person 8.0 2.0 6.0 140.0 Yes Poor handling of progress reports by doctors, as well as a possible breach of security depending who it gets sent to A; C; E Trainng doctors to correctly handle patient records on the system Healthcare officials, Patient Reception management and personnel, Facility Manager ADJUSTABLE Improvement of ratings of the system offered by patients; ratings of 7 and above on patient feedback.
10 Person will get BadgerCare Plus Wrong person is selected based on the documents shared that were inaccurate Ineffective use of healthcare facilities 7.0 2.0 3.0 42.0 No Wrong allocation by internal officials and assigning system A; C; E Checking and rectifying BadgerCare subscriptions Facility Manager ADJUSTABLE Receipt of a notification from patients on correct subscription to the BadgerCare packages.