Write about 2000 +- 10% words in total for Project Definition and Risk Strategy based on the given scenario.
SCENARIO
Task
Your group has project management responsibility for organising the implementation of a system that automates the order taking process for a large, popular café in the Town of Gawler, Café Festivale.
Background
Café Festivale is a newly established café that has been open for 6 months. Due to renovations in the local area, easily accessible parking and an improved street scape, they have seen a significant increase in customers choosing to dine at the café. This unexpected increase has however caused some issues at the café including:
• Up-to-date booking reservation
• Increased waiting times for customers having their orders taken
• Incorrect orders being received by customers
• Orders taking longer to prepare
• Orders for a table not being received at the same time
• Entrees being served at the same time as main meals
• Incorrect stock levels
• Inadequate stock control
These issues have been brought to the attention of management by kitchen staff, waiting staff, verbal customer complaints as well as complaints via social media. In order to address the growing concerns, the Café Manager has discussed the idea of implementing an automated order taking process for waiting staff with the Café Owner. The owner has taken this suggestion on board and decided to go ahead with the project, which will see the implementation of a system that will improve the efficiency of the booking reservation, waiting staff, preparation of meals and stock control and as a result improve customer service.
The resulting system to be installed will include a series of handheld devices to take orders from customers and have those orders made available to the kitchen staff electronically.
The key functions to be automated by the new system include:
• •
• • • • •
There in the
Monitor and reporting the booking reservation
Send emails notification to customer on marketing campaigns, reservation reminders, confirmation and cancellations.
Order taking by waiting staff
Sending orders to kitchen staff electronically
Kitchen staff notifying waiting staff that orders are ready
Monitoring and reporting stock levels for current orders being taken Monitoring and reporting stock levels for reordering purposes (optional)
may also be potential for other functions to be provided within the system (both currently and future) to add value to the Practice.
Timeframe
The project has been scheduled to take 6 months from starting the planning to implementation.
4
Budget
A budget of $100,000 has been allocated by the cafe owner.
Tolerances
10% for budget
2 months for timeframe
Project Management Team Structure / Key Members of Staff
Executive – Senior User – Senior Supplier – Project Manager –
Team Manager(s) –
Project Support – Project Assurance – Change Authority –
Important Notes:
Café Owner, Jason Power.
Café Manger, Amy Crow.
Contract IT firm specialising in automating cafes / restaurants
External contractor (represented by you – the student team) as the Café doesn’t have the skills internally to be able to manage this type of project.
There could be a team to cover front of house and a team to cover the kitchen. Roles to be determined by your team.
Role to be determined by your team. Role be determined by your team. Role to be determined by your team.