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Principles of Quality Management
Cessna teams with Shenyang Aircraft Corporation. • In regard to this partnership, review why you feel AS9100 is important to the light aircraft owner/operator. Research the link below and others you find relative to this partnership for more information • Cessna Chooses China's Shenyang Aircraft Corporation as Manufacturing Partner for Model 162 SkyCatcher
Select one Baldrige Case Study (below). Discuss what is your impression of the organization in your case study. Do you think they achieved greater status from their achievement? Why or why not? • http://www.nist.gov/public_affairs/releases/upload/BamaPDFfinal.pdf • http://www.nist.gov/baldrige/publications/upload/Park_Place_Lexus_Profile.pdf • http://www.baldrige.nist.gov/PDF_files/Jenks_Public_Schools_Profile.pdf
Explain the importance of the assessment process including how internal and external auditing processes help the organization. How can audits detect process deficiencies? How can audits positively or negatively affect organizations? Provide examples.
In your opinion, what is the responsibility of an organization to provide negative assessment reports, data analysis, and / or development of findings of a product or service to a customer? What if the negative quality impact is from a supplier? How does root cause corrective action benefit the organization? Please substantiate your opinion with sufficient documentation.