Read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” available in your textbook/e-textbook “Management: A Practical Approach” 9th edition by Kinicki, A., & Williams, B., and answer the following questions in about 500 words:
Assignment Question(s): (Marks 5)
- What is the underlying problem in this case from Edward Lampert’s perspective? (2marks)
- What are the key causes of Sears’ decline? (1.5 marks)
- To what extent did sears use a total Quality Management perspective in running the business? (1.5 marks)