1) Choose one potential barrier to effective communication.
Selective perception: we selectively see and hear based on our expectations and beliefs.
• Discuss how your chosen barrier negatively impacted communication between two or more people/characters in the movie, John Q (Koules & Cassavetes, 2002).
2) Choose one source of conflict.
Collaborating: reflects a high concern for your own interests and high concern for the interests of the other party.
Compromising: is a conflict management style in which each side sacrifices something to end the conflict.
• Discuss how your chosen source of conflict lead to a disagreement between two or more people/characters in the movie, John Q (Koules & Cassavetes, 2002).
3) Choose one of the four kinds of leader behavior from the path-goal theory of leadership.
Participative.
• Describe how one person/character in the movie, John Q (Koules & Cassavetes, 2002), demonstrated your chosen leader behavior.
4) Choose one of the elements of charismatic leadership in organizations.
Energizing: Demonstrating personal excitement, Expressing personal confidence, Seeking, finding, and using success.
Enabling: pressing personal, Empathizing, Expressing confidence in people.
• Use your chosen element to describe why one person/character in the movie, John Q (Koules & Cassavetes, 2002), could be classified as a charismatic leader.
5) • Choose one type of power.
Persuasive: Power due to the ability to use logic and facts to persuade.
Expert: power due to control because of knowledge, skills, or expertise.
Legitimate: power due to position of authority held.
• Provide one example of how one person/character in the movie, John Q (Koules & Cassavetes, 2002), utilized your chosen type of power.
6) • Choose one characteristic of organizational structure.
Division of labor: the extent to which employees specialize or generalize.
Hierarchy: the degree to which some employees have formal authority over others.
Centralization: the degree to which power and decision-making authority are concentrated at higher levels of the organization rather than disctributed.
• Choose one of the four organizations.
Centralized organizations: power and decision-making authority concentrated at higher levels, cleat line of communication and responsibility, decision implementation tends to be straightforward.
Mechanistic structure – Rigid, traditional bureaucracy – Hierarchical communication – Uniform job descriptions – May minimize costs – Slow to capitalize on new opportunities.

Decentralized organizations – Lower levels have more autonomy and authority for making decisions – Flatter structures, less need for middle management – Promotes product innovation and faster decision making – Best for nonroutine tasks in a complex environment.
Organic structure – Flexible, decentralized – Open communication channels – Focus on adaptability – Faster response to market and competitive changes – May increase job satisfaction and commitment.
• Describe how your chosen characteristic either helped OR hindered John Archibald’s (Koules & Cassavetes, 2002) interaction with your chosen organization in his quest to get a heart transplant for his son.
7) Describe one of the norms established by the hostages in the movie, John Q (Koules & Cassavetes, 2002).
8) • Choose one source of organizational resistance OR one source of individual resistance.
Threatened Expertise People move out of area of expertise.
Threatened Power Decentralized decision making.
Lack of Awareness: Isolated groups not heeding notices.
Social Factors: Group norms
• Describe how your one chosen source of resistance was illustrated in the movie, John Q (Koules & Cassavetes, 2002).