Performing Purchasing Agent Duties Business

Performing Purchasing Agent Duties Business is booming for Waters, Inc., a growing customer service
fulfillment business. Most of its business is coming from clients who once outsourced their customer service
needs to firms in India. A major client just signed a contract that will take effect in nine months. This means
there are only nine months to purchase the equipment and to train 75 new customer service representatives.
As a purchasing agent, you are tasked with getting the computer equipment and software that the new agents
will need to the specifications of both the client and established company standards.
This assignment has three distinct parts that are outlined below. Label each part clearly.
Part 1: Need Identification and Specification

1. Create 10–12 questions that you will ask the client in order to determine the exact hardware and software
   needs. Provide a brief rationale for asking the questions.
   Part 2: RFP
2. Write a request for proposal based on the needs and specifications identified during the need and
   specification stage. Note: You will have to fabricate the needs and specifications based on outside research,
   e.g., standard computer specifications, basic software needs, etc.
3. Describe how and to whom you will distribute the RFP. Assume the company has a requirement that
   minority-owned businesses must be included in the distribution of the RFP.
   Part 3: Timeline of Tasks and Activities
4. Develop a comprehensive timeline of the tasks and activities, and who is involved with each task or activity,
   that need to take place to fulfill the need in the time frame indicated in the scenario. You will be graded on the
   completeness of the list and the realistic nature of the timeline.
   The format of the report is to be as follows:
   Typed, double spaced, Times New Roman font (size 12), one-inch margins on all sides.
   Use headers for each of the subjects being covered, followed by your response