Package: Resume Writing + Cover Letter for Professional Career Level

A determined business graduate who is excited for an opportunity to learn and grow as a Talent Acquisition Coordinator. Brings over ten years of experience working in a professional environment and ready to showcase the skills and knowledge developed. Experience also includes leading a small team to assist management with completing the pre-screen and interview process for potential new hires. Team player with a positive attitude who enjoys being in a fun and productive work environment.
Summary of Qualifications
▪ Provided quality customer support across various channels, supporting high volumes of customer inquiries via e-mail, phones, and online chats with a professional and friendly demeanor; consistently among the top rankings in quality scores and customer feedback ▪ Strong communication and analytical skills used to present options and offer solutions ▪ Experience in SalesForce, Workday, Moxie, Slack, Oracle Instant Service, Jabber, G-Suite • Advanced knowledge of the entire Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) • Ability to quickly adapt to changes in policies, procedures, and software tools as needed
Professional Experience
DigiCert Inc (formerly Symantec Corporation Website Security), Mountain View, CA Authentication Analyst / Interview Coordinator 05/2011- Oct 2018 ▪ Improved quality of incoming talent by revamping interview process for Authentication Analyst position; led a small team that revised job description, reviewed incoming resumes, conducted phone interviews, scheduled face to face interviews, administered skill assessment tests, provided feedback to management • Interviewed internal candidates applying for manager positions; interviewed candidates for launch of new office in Cape Town South Africa and filled 8 openings ▪ Familiar with California labor laws [FMLA, EEO, COBRA, PFL, Wage/Hour laws, etc.] ▪ Processed/supported SSL certificate requests placed by organizations to secure company websites; utilizing approved databases to research and authenticate company status and information; focus on customer support and issuing certificates within SLAB ▪ Ensured positive quality scores and accuracy of applications by understanding & implementing the constant procedure & guideline changes set forth by the CA/Browser forum for SSL certificate authentication
Verizon Wireless, Santa Clara, CA
Customer Service Representative/ Operations Assistant
11/2005 - 05/2010 ▪ Worked closely alongside management to assist in preparation for various audits and other administrative duties such as Inventory Reports, scheduling, conference calls, meetings, etc. ▪ Organized and maintained various reports, tracked daily numbers, and maintained store safe on a nightly basis ▪ Provided tierl/tier2 technical support to clients with defective equipment and/or network settings ▪ Assisted clients with analysis of billing statements and general account maintenance with a professional attitude and demeanor to ensure customer satisfaction ▪ Designated interim/acting manager during the absence of management
Good Guys! /CompUSA, San Mateo, CA Lead Cashier 09/2002 - 10/2005 ▪ Supervised over 10 cashiers in a high volume location to ensure efficiency of customer traffic ▪ Conducted training sessions with management to update knowledge on new products, pricing, and promotions to inform team of current information needed to boost sales ▪ Handled escalations involving warranty, price adjustments, service and product quality
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