Organizational Behavior Section of Onboarding Playbook

Determine the value of organizational behavior.

Scenario
Individual behaviors in the workplace impact an organization, and leadership should understand its impact on an organization as a foundation for creating strategies in effectively leading. In this scenario, a technology company has been struggling with sales recently, and leadership believes developing new, in-demand products will increase business. The administration determined that hiring product and market development specialists will be necessary. The new talent will assist current software developers, taking over some of their responsibilities with new products. The company’s talent acquisition team has indicated that the newly hired talent onboarding activities will require current software developers to get them up to speed. Overall, the developers are not happy with the decision to have the new talent take over some of their responsibilities, even though they do feel overwhelmed with current workloads. They are not looking forward to training new employees either, even actively resisting this process. As part of the talent acquisition team, you have been asked to complete a section for the onboarding playbook for new employees. The section you have been asked to complete is the section on organizational behavior.

Instructions
Develop a 2-3-page organizational behavior section of the onboarding playbook for all new employees that:

Explains the three levels of organizational behavior (OB) and their importance for leaders to understand.
Describes the four behavioral science disciplines that inform leadership’s understanding of organizational behavior.
Details the personal factors that influence individual behaviors and the organization.
Discusses managers’ challenges and opportunities in applying OB concepts.
Uses examples to support understanding of concepts in a well-defined organizat

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Sample Answer

 

 

Welcome to [Company Name]! This section of the onboarding playbook introduces you to the concept of Organizational Behavior (OB). Understanding OB will help you navigate workplace dynamics and contribute more effectively to our team.

The Three Levels of Organizational Behavior:

OB examines human behavior within organizations at three key levels:

  1. Individual Level: This level focuses on how individual characteristics, abilities, and attitudes influence a person’s work behaviors. Factors like personality, values, skills, and motivations play a role in job satisfaction, performance, and decision-making.

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  • Example: An employee who values teamwork might be highly motivated to collaborate with colleagues on projects.
  1. Group Level: This level examines how individuals interact within groups and teams. Group dynamics, leadership styles, communication patterns, and conflict resolution strategies all influence team performance.
  • Example: A well-functioning team with clear communication channels will likely be more productive than a team struggling with internal conflicts.
  1. Organizational Level: This level focuses on the organization itself, including its structure, culture, leadership practices, and formal/informal systems. These factors influence employee morale, work processes, and overall organizational effectiveness.
  • Example: A company with a strong culture of innovation might encourage employees to take risks and experiment with new ideas.

Behavioral Science Disciplines:

Four key behavioral science disciplines inform our understanding of OB:

  1. Psychology: Psychology explores individual thoughts, emotions, and behaviors. OB leverages psychological principles to understand employee motivation, job satisfaction, and decision-making processes.
  2. Sociology: Sociology examines social structures, groups, and group dynamics. OB utilizes sociological concepts to understand how teams function, communication patterns within an organization, and the role of organizational culture.
  3. Anthropology: Anthropology explores cultural norms and values. OB draws on anthropological insights to understand how culture shapes work behaviors, communication styles, and expectations within organizations.
  4. Management Science: Management science focuses on quantitative methods for decision-making. OB integrates management science to analyze workforce data and develop evidence-based strategies for improving employee performance and organizational effectiveness.

Personal Factors Influencing Individual Behaviors:

Several personal factors can influence how individuals behave in the workplace:

  • Personality: Personality traits like extroversion, conscientiousness, and openness to experience can influence how employees interact with colleagues, handle stress, and approach problem-solving tasks.
  • Values: Personal values represent what an individual considers important. Employees who find alignment between their personal values and the organization’s values are likely to be more engaged and satisfied.
  • Skills and Abilities: An employee’s skillset and abilities directly impact their job performance. New hires will benefit from opportunities to develop new skills and refine existing ones.
  • Attitudes: Attitudes represent evaluations of objects, people, or events. An employee’s attitude towards their job, colleagues, or the organization can significantly impact their work performance and engagement.

Organizational Factors Influencing Individual Behaviors:

Organizational factors also influence individual behaviors:

  • Leadership Style: A leader’s style, whether it’s democratic, authoritative, or laissez-faire, influences how employees approach their work and interact with each other.
  • Organizational Culture: The organization’s culture encompasses its values, beliefs, and norms. Cultural factors shape expectations, communication styles, and overall employee morale.
  • Formal and Informal Systems: Formal systems include policies, procedures, and hierarchy. Informal systems are unwritten rules and social networks that can influence behaviors. Understanding both is crucial.
  • Job Design: The way a job is designed, including tasks, autonomy, and level of challenge, can influence employee motivation and satisfaction.

Managerial Challenges and Opportunities:

Understanding OB presents both challenges and opportunities for managers:

  • Challenge: Individual differences. Each employee brings a unique set of personal characteristics and experiences. Managers need to adapt their leadership approaches to motivate and engage a diverse workforce.
  • Opportunity: Leveraging individual strengths. By understanding individual strengths and preferences, managers can assign tasks and projects that capitalize on employee talents.
  • Challenge: Group dynamics. Managing group conflict, fostering collaboration, and ensuring effective communication within teams are ongoing challenges.
  • Opportunity: Building strong teams. By promoting team building activities and clear communication channels, managers can cultivate high-performing, cohesive teams.
  • Challenge: Understanding and influencing organizational culture. Culture can be a powerful force shaping employee behaviors. Being aware of cultural norms and working to adapt or enhance them is crucial.
  • Opportunity: Creating a positive work environment. By fostering a culture of trust, respect, and recognition, managers can increase employee motivation, satisfaction,

 

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