Using information from your assigned readings, the literature, the self-paced tutorial, and leaders in your
organizations, discuss the following in a 2-3 page paper.
What are three (3) key strategic initiatives for your organization, department and unit. Do they align with each
other? Why or why not? Provide rationale.
Does your organization’s strategic plan address recruitment and retention of key clinical roles? If so, discuss the goals and activities around this initiative. If not, discuss two (2) goals with 3-4 activities focused on
recruitment and retention.
Does your organization have a customer service/patient experience model? If so, please describe the model. Is if effective? Why or why not? How is patient experience reflected in the organization’s, your department’s and
your unit’s strategic plan? Provide examples.