Operational Excellence
- Describe the role of a systems analyst.
- What are some of the different roles for a computer engineer?
- What are the duties of a computer operator?
- What does the CIO do?
- Describe the job of a project manager.
- Explain the point of having two different career paths in information systems.
- What are the advantages and disadvantages of centralizing the IT function?
- What impact has information technology had on the way companies are organized?
- What are the five types of information-systems users?
- Why would an organization outsource?
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Exercise - How is the IT function organized in your school or place of employment? Create an organization chart showing how the IT organization fits into your overall organization. Comment on how centralized or decentralized the IT function is.
- What type of IT user are you? Take a look at the five types of technology adopters and then write a one-page summary of where you think you fit in this model.
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Sample Answer
1. Systems Analyst: Analyzes business needs and translates them into technical solutions. They bridge the gap between business users and IT professionals.
2. Computer Engineer: Designs, develops, implements, and tests computer systems and software. Roles can specialize in areas like hardware, software, networks, or security.
3. Computer Operator: Manages and monitors computer systems, ensuring smooth operation. They may also load software, back up data, and troubleshoot basic issues.