Address how a case scenario important to the provision of quality patient care may be resolved for an entire organization.
. Organizational/Leadership Systems Issues
.
Medical-Surgical Shift Change Processes
The Problem: Shift changes on the Medical-Surgical floors of this 210-bed for profit hospital
consumes an average elapsed time of 2 hours and 46 minutes. Physicians are complaining
concerning the amount of time allowed for patient interaction. Additionally, direct labor costs
are affected and patient/employee satisfaction scores concerning this process are low. Some of this inefficiency is due to redundancies in forms and the lack of standardization in the shift