Conduct a search of news reports that involve an organization responding to crisis events. Search for a range of reports to get an overview of the types of crises that organizations have responded to in recent years. Then, select one crisis event to develop your response, addressing the following points. Support your response with specific examples from the news report and illustrate the specific course concepts you relied on to draw your conclusions. Post a link to the news report in your reply.
Who were the stakeholders? Who was impacted by the crisis—both inside and outside of the company?
Was the crisis preventable?
Were the circumstances of the crisis predictable/unpredictable? Were there elements of uncertainty that were outside of the organizational leaders' control?
What can the organizational leaders learn from the crisis and their responses?
Who spoke to the media/public on behalf of the organization? What message did he or she convey on behalf of the organization (i.e., did he or she seek to support stakeholders, assign/accept blame for the crisis, communicate the organization's plan for recovery)?
How could the organization make the response more effective?
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