Mary's Gourmet Ice Cream Shop

As companies grow and decide to compete internationally, they must formulate global information technology
plans to manage their worldwide expansion. Many companies decide to outsource some of these IT projects
overseas to gain competitive advantages. Lee and Mary’s Gourmet Ice Cream is a business in the middle of
planning for a major global expansion. (See the attachment “Five-Year IT Global Strategic Plan.”) To facilitate
this expansion, the company’s IT systems will need to undergo a major upgrade.
You have been hired as the IT consultant by the CEO of Lee and Mary’s Gourmet Ice Cream to recommend
changes to the five-year IT globalization plan for the company. The CEO provided you with a version of the
plan that focuses on the company expanding its business and technology into the international markets of
Great Britain and Western Europe. Unfortunately, the organization’s chief information officer (CIO) just left the
company for personal reasons, which leaves the company with some decisions still to make in regard to its
technology infrastructures, processes, and systems to support the expansion. You were told that there is
$20,000,000 available to improve technology systems and processes to meet expanded business goals. You
are being asked to adopt the role of the recently departed CIO and to recommend updates to the existing plan.
Your task is to evaluate the current five-year plan, research technological solutions, work with existing
stakeholders, and then recommend changes to the “Activities” section of five of the plan targets.