Full Answer Section

1. Order is prepared: The pizza is made fresh to order and the other items are prepared.
2. Order is quality checked: The order is checked to ensure that it is correct and complete.
3. Order is packaged: The order is packaged in a box or bag and labeled with the customer’s name and address.
4. Order is delivered: The order is delivered to the customer’s door by a Domino’s Pizza delivery driver.

Nature of the Processes

The Domino’s Pizza online ordering system is a complex system that involves a number of different processes. The system is designed to be efficient and accurate, and to ensure that customers receive their orders quickly and correctly.

The system is also designed to be flexible and scalable. Domino’s Pizza has a large network of stores, so the system must be able to handle a high volume of orders. The system must also be able to adapt to changes in demand, such as during peak periods such as the weekend.

Flowchart

The following flowchart shows the main processes and activities of the Domino’s Pizza online ordering system:

[Flowchart of Domino’s Pizza online ordering system]

Bottleneck

The bottleneck in the Domino’s Pizza online ordering system is typically the order preparation process. This is because it takes time to make a pizza fresh to order. During peak periods, such as the weekend, the order preparation process can become a bottleneck and lead to longer wait times for customers.

Measures to Enhance Productivity and Quality

There are a number of different measures that Domino’s Pizza can take to enhance the productivity and quality of its online ordering system. These measures include:

• Investing in new technology: Domino’s Pizza can invest in new technology to help automate and streamline the order preparation process. For example, Domino’s Pizza is currently testing a new automated pizza-making machine.
• Hiring and training more staff: Domino’s Pizza can hire and train more staff to help with the order preparation process. This will help to reduce the workload on individual staff members and improve the overall efficiency of the process.
• Improving the layout of the kitchen: Domino’s Pizza can improve the layout of its kitchens to make it easier for staff to move around and prepare orders quickly.
• Implementing quality control measures: Domino’s Pizza can implement quality control measures to ensure that orders are prepared correctly and completely. For example, Domino’s Pizza can require staff to check orders before they are packaged.

Justification

Investing in new technology, hiring and training more staff, improving the layout of the kitchen, and implementing quality control measures will all help to improve the productivity and quality of the Domino’s Pizza online ordering system.

Investing in new technology will help to automate and streamline the order preparation process, which will lead to faster order preparation times. Hiring and training more staff will help to reduce the workload on individual staff members and improve the overall efficiency of the process. Improving the layout of the kitchen will make it easier for staff to move around and prepare orders quickly. Implementing quality control measures will help to ensure that orders are prepared correctly and completely, which will reduce the number of customer complaints.