- Use a word-processing program, preferably Microsoft Word, to complete the examination.
- At the top of every page, include your name and student number.
- Be sure to save your work. If you do not have access to Microsoft Word, you must properly format your document by clicking Save As, naming it using the student number_exam number format (for example, 12345678_007175), and choosing File Type: Rich Text Format. This exam must be uploaded as a .doc or .rtf file to be graded electronically.
Write a letter of complaint. Follow the rules for A FORMAL LETTER, and use the FULL-BLOCK STYLE. The complaint may be about anything you wish (such as malfunctioning equipment, poor building maintenance, or disruptive noises from a nearby business). You can base your letter on a true experience, or you can make up all the details you need.
Please note that a form letter or a template cannot be used in constructing your response to question 2. When a form letter or template is used, you are giving little to no thought to wording or formatting, and you are not actually creating your own complaint; you are simply filling in the blanks of someone else's work. For this reason, a grade of 1% will be issued if a form letter or template is used.