Knowledge Information Systems in practice: develop your case study

Topic: Knowledge Information Systems in practice: develop your case study Order Description You are asked to write a reflective report identifying, exploring, analysing and discussing the development of knowledge management (KM hereafter) and knowledge information systems within an organisation or business company in relation to a specific project, product or service. You can choose to focus on steps and actions undertaken by the selected organisation in order to improve their KM strategy with regard to a particular aspect or issue, such as: ? The introduction of a new product or service operated by an organisation's competitors in their market of reference, which may have pushed the organisation to reconsider their KM strategy in a given period of time or market scenario; ? Operational, tactical or strategic modifications adopted within the organisation itself that generated a significant improvement in terms of profits, cost saving, resource efficiencies; ? Overall adjustments imposed by economic, social and cultural changes at local and global levels that have pushed the organisation to reconsider and modify its KM strategy. These and other examples need to be explored and analysed with regard to contents discussed within the KIS course. Particular attention should be given to linkages between theories and models analysed in the course, and challenges related to the Page 4 of 10 realisation of projects by organisations and companies. These may include successful results as well as failures or negative outcomes. The assessment is designed to evaluate your capabilities in observation, analysis, reflection and synthesis. You can select the organisation independently from its product, service or market of reference. What it is really important is the development of a coherent discussion regarding aspects associated with knowledge management. For instance, with regard to a given project within the organisation or business company you select, you may wish to focus on: ? Processes of converting information into knowledge and vice versa. ? Benefits of having adopted a specific knowledge management strategy that makes an effective use of knowledge and information systems. ? Processes of creating KM programmes using knowledge management life cycle. ? Linkages between KM strategy and wider organisational level strategies ? Strategies related to involving different layers of employees within the knowledge creation/management process, from top- management to middle managers and front-line operators ? Different types of systems used or that can be used by different departments. ? Use of different levels of systems in different organisational departments to generate different types of information and knowledge, including the interaction between systems. ? Challenges faced by team/departments in particular situations and relative solutions applied. ? Comparisons with different organisations, markets, situations and contexts Graphical techniques such as rich picture technique, system network analysis, statistic graphs etc. can be used in order to support your discussion and to enhance your framework. Important components within the organisation, such as specific department or functions (e.g. customer relation management), may need to be analysed in relation to the issue and aspect under investigation. A critical analysis should also address issues related to creative thinking and problem solving put in place within teams and/or departments of the selected organisation. You are required to develop this assignment by resembling the structure of an academic research paper or journal article. This means that you will need to provide an introductory section in which you clearly define your research question (suggested 300-400 words), a literature review including other relevant research conducted on the organisation/business company you selected (700-1000), your elaboration and analysis of the organisation with regard to the specific aspect/issue/scenario (800- 1100), a critical discussion including your reflective views, (1000-1300), and conclusions (500-700). Of course, this is just a rough idea: you can develop this assignment as you wish, just try to be balanced and rational with regard to word usage.