Me: Hello, This is Noor Rashed from LBS Consulting.
Kuwait Airways: Hello you are welcome, How can i help?
Me:Thank you, I just wanted to do a quick interview with you.
Kuwait Airways: Sure.
Me: Would you like to go on with this interview in english or arabic?
Kuwait Airways: I dont mind both.
Me: I will read out the consent form for you first. (and then i read the conest form for the manager
Kuwait Airways: I agree, I have no problem.
Me: Shall we start with the questions?
Kuwait Airways: Yes.
Me: Do you currently sell or provide sleepwear to passengers?
Kuwait Airways: Actually, We dont provide any sleepwear at the moment but we actually are working on providing these products but with Kuwait Airways logo printed on it .
Me: So Kuwait Airways logo should be printed on any product you have?
Kuwait Airways: Yes, Each product we provide should have Kuwait Airways on it.
Me: Would this product be a complementary product or an optional in-flight purchase?
Kuwait Airways: It would be a complementary product but for our first class passengers only. we can only provide complementary products if they have kuwait airways logo printed on it.
Me: Is it because of its high price?
Kuwait Airways: Well, yes.
Me: What is the minimum order requirement?
Kuwait Airways: From 10000 to 15000 per order.
Me: What are your lead time?
Kuwait Airways: Our lead time is between 4 to 8 months. as it goes through a long process.
Me: What are your payment terms?
Kuwait Airways: our payment terms specifies in 30 days from the issue of the invoice.
Me: How do you work with startups and small businesses (if you do)?
Kuwait Airways: We dont work with any type of businesses or brand as we produce our own products.
Me: Who is the decision maker or who is the person who is responsible of purchasing our type of product?
Kuwait Airways: Our sales department our responsible for any purchases made for Kuwait Airways.
Me: what is you buying process or when do you usually buy?
Kuwait Airways: as i mentioned, we rarely buy products from other businesses as we produce every product we provide our passengers with during the flight.
Me: How do you source new products?
Kuwait Airways: We use web technology to source our products as you may know our future is destined to web sales in future.
Me: Im done with the questions, Thank you so much for your time and have a nice day.
Kuwait Airways: you’re most welcome, you too.

Comments from Customer
I interviewed Kuwait airways to ask them if they are happy to stock the product we are doing the project about. take the key points from the interview that can be related to the objectives and look at how my group wrote about other businesses and do the same. if you have any questions, let me know.

there are the comments i got from my tutor in university…
-summarize the key insights of the interview
-introduction
-the questions we asked for Kuwait Airways were different because its another industry than other businesses we interviewd.

when you add kuwait airways part in the report, highlight it in yellow so that i know where did you add it exactly.