International Management of IT

Answer the following questions in detail. Write answers to #3 below in a 5-paragraph essay format. In other words, don't just answer #3 as part a,b,c etc. List the key questions that an organization should answer to separate its core business processes from less critical processes. How does an organization identify these? What is a service level agreement and why is it important in business relationships? The MIT Sloan article "Creating Management Processes Built for Change" (by Worley, Williams, and Lawler) states that "Good management process help a company execute its strategy and exercise its capabilities. But in fast changing business environments, companies also need agile management processes that can help the organization change when needed." What is agility in this context? How can digital business models (as articulated by Weill and Woerner in "Optimizing your Digital Business Model`) help accomplish these goals?