Develop two infographic diagrams for a chosen organization
Associated memorandum, no longer than 5-8 pages for both diagrams
Scenario
You were invited as a consultant to assess the cohesiveness of the interdepartmental coordination of the healthcare services. The organization tries to improve efficiency and quality of care while reducing the expense on overhead and labor.
Infographic Diagram #1
Select a health organization. You may choose an ambulatory center, long-term care, acute care hospital, rehabilitation facility, physician practice, diagnostic (imaging or lab) facility, or retail pharmacy. Keep in mind that you must utilize a direct patient care organization not a public health entity, government facility or administrative organization such as a professional organization (AHA, AMA etc.).
In the associated memo for this portion of the assignment, be sure to provide the link to the chosen organization website and provide a paragraph or so about why you selected the organization. Follow APA 7 for formatting guidelines.
Select a health organization and demonstrate the interconnected departments within the organization. Follow the pathway of patients' cases that are processed in the organization from check-in to the end of the encounter as well as activities relevant to the patient (HINT: coding, billing, insurance claim and such).
Demonstrate a minimum of 12 connections between departments. Identify by using arrows the subordinator protocols in the decision-making. Provide reasoning behind your findings in your associated Memo.
Resource for Infographic Maker
There are multiple free infographic maker softwares online you can use. Below are a few free and open softwares that are available:
Lucid
Marq
Note: Be sure to submit your diagram in PDF format.
Infographic Diagram #2
Select a real health organization (different from chosen for diagram 1) that you are either familiar with or wish to research which has an integrated model including multiple health delivery settings (inpatient, outpatient, medical practices, urgent care, managed care, etc.)
In the associated memo for this diagram, be sure to provide the link to the chosen organization website, and provide a paragraph or so about why you selected the organization. Also, discuss the identified connections and their subordination in decision making.
For this diagram, you can choose to follow a patient, supply chain or any other function requiring interdependency or involving different delivery settings.
Develop a diagram illustrating the connections between the different delivery settings. Analyze the value of demonstrated interdependences and provide an example how it improves organization at large performance and sustainability.
Full Answer Section
Infographic #1: Ambulatory Care Center
Chosen Organization: Mayo Clinic Health System - La Crosse https://www.mayoclinichealthsystem.org/locations/la-crosse
This ambulatory care center was selected due to its focus on preventative and primary care services. It offers a variety of departments within one location, showcasing the intricate interactions needed for patient care.
Infographic Description:
The infographic utilizes a flow chart design, illustrating the patient journey from check-in to the end of their encounter. Twelve connections are depicted using arrows, highlighting both collaborative and subordinate protocols.
- Patient Check-In: Patient arrives and registers with the front desk.
- Nurse Triage: Front desk staff communicates with nurses for initial assessment and appointment confirmation (subordinate to physician schedule).
- Vital Signs & Medical History: Nurse takes vital signs and collects medical history (collaborative with patient).
- Laboratory Testing (if ordered): Blood or other samples are collected by a nurse and sent to the lab for analysis.
- Physician Consultation: Patient meets with the doctor for diagnosis, treatment plan discussion, and potential prescription writing.
- Prescription Fulfilment: If prescribed medication is needed, pharmacy staff verifies the order and dispenses it to the patient.
- Coding & Billing: Physician's notes and procedures are coded for insurance billing by medical coders.
- Insurance Verification: Billing department verifies patient insurance coverage and eligibility.
- Claim Submission: Bills are submitted to the patient's insurance company for processing.
- Payment Processing: Insurance company processes claims and determines reimbursement amount.
- Patient Follow-Up: Depending on the visit, the patient may receive follow-up instructions or appointment scheduling from nurses or the physician's office.
- Patient Feedback: Patients may provide feedback on their experience through surveys or direct communication with staff.
Reasoning:
The infographic demonstrates the interconnectedness of departments within the ambulatory care center. While the physician ultimately decides the treatment plan, nurses play a vital role in initial assessment and communication. Billing and coding departments rely on physician notes for accurate claims, with insurance verification and processing influencing patient responsibility. Feedback allows for continuous improvement across departments.
Infographic #2: Integrated Healthcare System
Chosen Organization: Kaiser Permanente https://healthy.kaiserpermanente.org/doctors-locations
Kaiser Permanente is a well-known integrated healthcare system offering a wide range of services, including hospitals, outpatient clinics, urgent care, and managed care plans.
Infographic Description:
The infographic utilizes a network diagram, showcasing the connections between different delivery settings within Kaiser Permanente.
- Medical Practices: Serve as the primary point of contact for patients, offering preventative and primary care services.
- Urgent Care Centers: Provide immediate attention for non-life-threatening conditions, potentially referring patients to specialists or emergency rooms if needed.
- Hospitals: Offer inpatient care for complex medical conditions, surgeries, and specialized treatment.
- Specialty Clinics: Provide consultations and treatment by specialists such as cardiologists, oncologists, and others.
- Laboratory & Imaging Services: Support diagnosis with necessary tests and scans, often located within medical practices or hospitals.
- Managed Care: Coordinates care delivery and negotiates rates with healthcare providers, ensuring members have access to affordable, high-quality care.
Analysis of Interdependence:
The connections between these settings showcase a highly interdependent system. Medical practices refer patients to specialists, urgent care, or hospitals depending on their needs. Hospitals rely on lab results and imaging studies for diagnosis and treatment. Managed care ensures smooth communication and cost-effectiveness across all settings.
Example of Improved Performance:
This integrated model allows for better care coordination. Patients don't have to navigate the healthcare system themselves, with referrals and information readily available within the network. This streamlines care delivery, reduces duplication of services, and potentially lowers overall costs.
Conclusion
These infographics demonstrate the intricate web of connections within healthcare organizations. By understanding these interdependencies, stakeholders can identify areas for improvement and optimize care delivery for better patient outcomes.
Note:
This document provides a framework for the infographics and accompanying memoranda. The actual infographic design can be created using various online tools like Lucid or Marq.