Human resources management system that supports the firm’s functions

A potential client wants you to be the project manager for a project that involves moving to a new computerized human resources management system that supports the firm’s functions such as staffing, compensation, employee relations, and benefits. The client is very vague about what needs to be done, and all they know is that they do not like the current system.

Identify the types of questions you could ask the client to gain a better understanding of the scope of the project.
Other than having the client answer your questions, what other activities could you engage in to gain a better understanding

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Sample Answer

 

 

Questions to Understand Project Scope:

Current System:

  • Describe your biggest frustrations with the current HR system?
  • Can you provide specific examples of how the current system hinders your HR processes?
  • What features and functionalities are missing from the current system?
  • Are there any integrations with other systems that need to be maintained?
  • When was the last time the current system was upgraded?

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Desired Outcomes:

  • What are your primary goals for implementing a new HR system?
  • Do you have any specific features or functionalities in mind for the new system?
  • Are there any industry best practices you want the new system to adhere to?
  • What improvements do you anticipate seeing in HR processes after implementing the new system?
  • How will you measure the success of this project?

Project Planning:

  • Do you have a timeline for this project in mind?
  • What is your budget for this project?
  • Who will be the key stakeholders involved in this project from your team?
  • Do you have any internal resources available to assist with the project?
  • Have you considered any specific vendors or system solutions yet?

Additional Activities:

  • Review existing documentation: Request access to any documentation related to the current HR system, such as user manuals, process flows, and historical data.
  • Conduct interviews: Talk to key HR staff members and users of the current system to understand their specific pain points and needs.
  • Research potential solutions: Explore different HR software vendors and their offerings to get a better understanding of available features and functionalities.
  • Industry benchmarks: Review industry reports and best practices for modern HR systems to identify potential functionalities and implementation considerations.

Note: Remember to tailor these questions to the specific industry and size of the client’s organization.

By asking probing questions and conducting additional research, you can gain a comprehensive understanding of the project scope and ensure a successful implementation of the new HR system.

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