Human computer interaction

Pretend you are at the airport travelling to a presentation on usability. You strike up a conversation with the person sitting next to you in business class as you sip a complimentary beverage. They ask “How do you a usability test?” You explain in detail with sketches on your iPad as well as the napkin from the beverage. Provide us with a transcript of your explanation.
Play the fourth level of Aftershock and provide an overview of usability. Make two recommendations for improvement in the usability and explain why. Support your recommendations with the text.