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Human behavior theory of motivation and give a supportive workplace

Identify a specific human behavior theory of motivation and give a supportive workplace example where employees where either positively or negatively influenced to demonstrate top performance. If you do not have any workplace experience, consider a situation that you have experienced in school when you felt motivated to improve your performance.
In your example, what techniques were used to instill motivation?
Telling employees to perform may often leave them feeling like they are being controlled. However, when employees feel motivated, the process transitions from being told to perform to wanting to perform.

Full Answer Section

Let's say that you are a manager at a call center. You want your employees to answer customer calls as quickly as possible. You know that they are capable of answering calls quickly, but you are not sure if they believe that it is important to do so. You also know that they are not currently rewarded for answering calls quickly. To motivate your employees to answer calls quickly, you could implement a performance incentive program. This program would reward employees who answer calls quickly with a bonus or a promotion. This would increase their expectancy that they will be rewarded for their performance, which would motivate them to answer calls quickly. Positive influence: In this example, the performance incentive program would positively influence employees to demonstrate top performance. They would be motivated to answer calls quickly because they know that they will be rewarded for doing so. Negative influence: However, if the performance incentive program is not implemented correctly, it could have a negative influence on employees. For example, if the rewards are not perceived as fair, or if the rewards are not given out consistently, employees may become discouraged and may not be motivated to answer calls quickly. Personal experience: I have experienced a similar situation in school. I was a student in a math class, and I was struggling to keep up with the material. I knew that I was capable of understanding the material, but I was not motivated to study because I did not believe that it was important. I also did not believe that I would be rewarded for my performance. To motivate myself to study, I talked to my teacher about my concerns. My teacher helped me to understand the importance of the material, and she also helped me to set some goals for myself. With my teacher's help, I became more motivated to study, and I was able to improve my performance in the class. Conclusion: Expectancy theory is a powerful motivation theory that can be used to influence employee performance. By understanding the factors that influence expectancy, managers can create a work environment that motivates employees to perform at their best.

Sample Answer

Expectancy theory is a motivation theory that states that people are motivated to perform a task if they believe that they are capable of performing the task, that the task is important, and that they will be rewarded for their performance.