HR: Change Management

Description XYZ organization has been in the metals distribution business for 45 years. They have over 6000 employees throughout the United States and Canada. In the past few years, they have made numerous acquisitions absorbing not only mid-size companies but also smaller “mom and pop” type shops that will add bottom line value to their core business. Many changes took place as a result, in particular, restructurings, process enhancements, layoffs, - all in the hopes of achieving revenue growth and increased profitability. While seemingly transparent at first, the organization began to notice over the course of a year, higher turnover (voluntary), more employee terminations, increase in employee complaints, more accidents on the job, critical objectives not being met. After recently losing a major customer due to inaccurate processing of material and a missed deadline, a strategic task force was assembled to review the issues and make some strong measurable recommendations as to the changes and/or enhancements that needed to take place in order to turn the Company around. You are representing the Human Resources Department on this task force focusing on the people- centered changes. Remember that strategic, structural, process-oriented, and people-centered changes occur continuously in dynamic businesses. Often, changes in one of these areas impact changes in the other areas. Keeping in mind John P. Kotter’s (Harvard Business Review: Leading Change Why Transformation Efforts Fail) Eight Stage Process to successful change, discuss employee resistance, resiliency, and your recommendations to moving forward to higher productivity.