How you measure the demand for healthcare services in your community

Your local hospital would like to provide a new program for the community based on different products, service divisions, or segments offered by the hospital. You have been hired to manage the marketing for the new program that will be used within your community. Your supervisor has reminded you that it is important to know your consumers to effectively market to them. You have been tasked with creating a proposal for the new program based on research conducted in your area.

How will you measure the demand for healthcare services in your community?
Which market attributes would you rely on to support this assessment?

Full Answer Section

       
  • Key Informant Interviews: Interview key stakeholders in the community, such as healthcare providers, community leaders, and government officials, to gain insights into local healthcare needs.
  1. Analyze Existing Data:
  • Health Statistics: Review local health statistics to identify common health problems and risk factors in the community.
  • Demographic Data: Analyze demographic data, such as population size, age distribution, income levels, and education levels, to understand the characteristics of the target market.
  • Healthcare Utilization Data: Examine data on healthcare utilization rates, such as hospital admissions, outpatient visits, and emergency room visits, to assess the demand for different types of services.
  1. Competitive Analysis:
  • Identify Competitors: Identify existing healthcare providers in the area that offer similar services.
  • Assess Market Share: Evaluate the market share of competitors to understand the level of competition in the market.
  • Analyze Strengths and Weaknesses: Identify the strengths and weaknesses of competitors to identify opportunities for differentiation.
Market Attributes to Consider:
  • Demographics: Age, gender, income, education level, and cultural background.
  • Health Needs: Common health problems, risk factors, and prevalence of specific diseases.
  • Healthcare Utilization: Frequency of healthcare visits, types of services used, and satisfaction with existing providers.
  • Insurance Coverage: Percentage of the population with health insurance and the types of coverage available.
  • Economic Factors: Income levels, unemployment rates, and cost of living.
  • Cultural Factors: Cultural beliefs, values, and preferences related to healthcare.
By combining these methods, I can gather valuable insights into the healthcare needs of the community and develop a targeted marketing plan for the new program. This will help to ensure that the program meets the specific needs of the target population and is successful in attracting patients.  

Sample Answer

     

To effectively market a new healthcare program in Kisumu, it is crucial to conduct thorough market research to understand the specific needs and demands of the community. Here are the strategies I would employ to measure demand and identify relevant market attributes:

1. Community Needs Assessment:

  • Conduct Surveys: Distribute surveys to a representative sample of the community to gather information about their health needs, preferences, and willingness to pay for healthcare services.
  • Focus Groups: Organize focus groups with community members to discuss their experiences with healthcare and identify unmet needs.