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How the system helps users achieve business processes
In terms of how the system helps users achieve business processes, discuss the impact of your IS on the Organization or on the Users. 2. How are business processes incorporated in your IS to gain a competitive advantage? 3. Make three concrete recommendations for improving your information system. At least one of the recommendations should involve a specific improvement to the user interface. Include a screenshot showing the area of the user interface you are suggesting changing, and describe what you would add or change about the layout and/or functionality of the user interface.
Sample Answer
Impact of the IS on the Organization and Users
The EHR system profoundly impacts the hospital and its users by standardizing processes, enhancing collaboration, and driving data-based decision-making.
Impact on the Organization (Hospital)
Improved Quality and Safety: The system embeds Clinical Decision Support (CDS) tools, such as automated alerts for drug-drug interactions or critical lab values. This directly reduces medical errors and adverse events, leading to better patient outcomes and reduced legal/insurance liabilities.
Enhanced Operational Efficiency: The EHR streamlines core business processes like patient admissions, billing, and pharmacy orders. Digitizing patient charts eliminates time spent searching for or deciphering paper records, speeding up service delivery and increasing staff productivity.
Financial Health and Compliance: The system provides robust tracking and coding features for services rendered, maximizing accurate and timely billing. It also enforces regulatory compliance (e.g., HIPAA/GDPR standards for data privacy) by tracking all access to patient records, mitigating financial penalties and reputation risk.
Impact on the Users (Clinicians and Staff)
Clinicians (Doctors, Nurses): Users gain quick, centralized access to a patient’s complete medical history, including past diagnoses, medications, and imaging results. This enables faster, evidence-based clinical decisions. However, poor design can lead to information overload and increased documentation time, contributing to burnout.
Administrative Staff (Billing, Scheduling): The system automates routine, repetitive tasks like appointment scheduling, insurance verification, and claims submission. This shifts their focus from manual data entry to higher-value tasks like customer service and revenue cycle management.
2. 🚀 Incorporating Business Processes for Competitive Advantage
The EHR system incorporates business processes strategically to achieve a competitive advantage, particularly in quality of care and patient experience.
Business Process Incorporated
Competitive Advantage Gained
Standardized Care Pathways (Clinical Process)
The system forces adherence to evidence-based clinical protocols for common conditions (e.g., heart failure management). This ensures consistent, high-quality care regardless of which physician the patient sees, creating a reputation for reliability and excellence that attracts more patients. (Differentiation Strategy)