How a leader or manager with high EI in your workplace
Identify one common workplace conflict for each pairing of generational cohorts, for a total of 3 conflicts. For example: a) Boomers and Gen X; b) Boomers and Gen Y; c) Gen X and Gen Y.
Explain how a leader or manager with high EI in your workplace might integrate EI to address those conflicts. For example, they might vary their communication methods (listening, giving feedback, and mentoring) in response to differing generational values.
Synthesize scholarly literature to explain the advantages and disadvantages of a multigenerational workforce in delivering care to a diverse patient population.
To “synthesize” is to summarize evidence from multiple sources in your own words, present the evidence in an organized way, and effectively develop your own position on the topic. Consider how your sources relate to one another: How are they similar and different? Why are these relationships important? Report information from your sources accurately and demonstrate a full understanding of the sources.
What does recent scholarly literature suggest about the value of a multigenerational workforce?
What risks have been associated with a multigenerational workforce?
How do those potential strengths and weaknesses interact with respect to the diversity of the patient population?
Evaluate the limitations of categorizing employees based on their generational cohorts.
Sample Answer
There are a number of common workplace conflicts that can arise between different generations. Here are three examples:
- Boomers and Gen X: Boomers and Gen Xers often have different work styles and values. Boomers tend to be more traditional and hierarchical, while Gen Xers are more independent and value work-life balance. This can lead to conflict over things like work hours, vacation time, and decision-making processes.
- Boomers and Gen Y: Boomers and Gen Yers also have different communication styles. Boomers tend to be more direct and assertive, while Gen Yers are more indirect and collaborative. This can lead to conflict over things like how to give and receive feedback, and how to resolve conflict.
- Gen X and Gen Y: Gen Xers and Gen Yers are often more similar in terms of work styles and values, but they can still have conflict. For example, Gen Xers may feel that Gen Yers are too entitled or lazy, while Gen Yers may feel that Gen Xers are too stuck in their ways.