Hospitality Company (Hotel, Restaurant, Amusement Par

Choose an Hospitality Company (Hotel, Restaurant, Amusement Park, etc.)

1. Make a short description about the Company (10 points)
2. Assess how do they manage the challenges generated by the six service business characteristics (perishability, etc…) (20 points)
3. Identify the Value Proposition of the Company. (10 points)
4. How could they implement some of the basic TQM principles? (30 points)
5. Who are the main stakeholders of the Company (build an interest/power matrix)? (30 points)