HIPAA and appropriate social media use in health care.

Prepare a 2 page interprofessional staff update on HIPAA and appropriate social media use in health care.
Collapse All
Introduction
Health care providers today must develop their skills in mitigating risks to their patients and themselves related to patient information. At the same time, they need to be able distinguish between effective and ineffective uses of social media in health care.
This assessment will require you to develop a staff update for an interprofessional team to encourage team members to protect the privacy, confidentiality, and security of patient information.
Professional Context
Health professionals today are increasingly accountable for the use of protected health information (PHI). Various government and regulatory agencies promote and support privacy and security through a variety of activities. Examples include:
• Meaningful use of electronic health records (EHR).
• Provision of EHR incentive programs through Medicare and Medicaid.
• Enforcement of the Health Insurance Portability and Accountability Act (HIPAA) rules.
• Release of educational resources and tools to help providers and hospitals address privacy, security, and confidentiality risks in their practices.
Technological advances, such as the use of social media platforms and applications for patient progress tracking and communication, have provided more access to health information and improved communication between care providers and patients.
At the same time, advances such as these have resulted in more risk for protecting PHI. Nurses typically receive annual training on protecting patient information in their everyday practice. This training usually emphasizes privacy, security, and confidentiality best practices such as:
• Keeping passwords secure.
• Logging out of public computers.
• Sharing patient information only with those directly providing care or who have been granted permission to receive this information.
Today, one of the major risks associated with privacy and confidentiality of patient identity and data relates to social media. Many nurses and other health care providers place themselves at risk when they use social media or other electronic communication systems inappropriately. For example, a Texas nurse was recently terminated for posting patient vaccination information on Facebook. In another case, a New York nurse was terminated for posting an insensitive emergency department photo on her Instagram account.
Preparation
As you begin to consider the assessment, it would be an excellent choice to complete the Breach of Protected Health Information (PHI) activity. The activity will support your success with the assessment by creating the opportunity for you to test your knowledge of potential privacy, security, and confidentiality violations of protected health information. The activity is not graded and counts towards course engagement.
To successfully prepare to complete this assessment, complete the following:
• Review the settings presented in the Assessment 02 Supplement: Protected Health Information [PDF] Download Assessment 02 Supplement: Protected Health Information [PDF]resource and select one to use as the focus for this assessment.
• Review the infographics on protecting PHI provided in the resources for this assessment, or find other infographics to review. These infographics serve as examples of how to succinctly summarize evidence-based information.
o Analyze these infographics and distill them into five or six principles of what makes them effective. As you design your interprofessional staff update, apply these principles. Note: In a staff update, you will not have all the images and graphics that an infographic might contain. Instead, focus your analysis on what makes the messaging effective.
• Select from any of the following options, or a combination of options, as the focus of your interprofessional staff update:
o Social media best practices.
o What not to do: social media.
o Social media risks to patient information.
o Steps to take if a breach occurs.
• Conduct independent research on the topic you have selected in addition to reviewing the suggested resources for this assessment. This information will serve as the source(s) of the information contained in your interprofessional staff update. Consult the BSN Program Library Research Guide for help in identifying scholarly and/or authoritative sources.
Scenario
In this assessment, imagine you are a nurse in one of the health care settings described in the following resource:
• Assessment 02 Supplement: Protected Health Information [PDF]Download Assessment 02 Supplement: Protected Health Information [PDF]
Before your shift begins, you scroll through Facebook and notice that a coworker has posted a photo of herself and a patient on Facebook and described how happy she is that her patient is making great progress. You have recently completed your annual continuing education requirements at work and realize this is a breach of your organization's social media policy. Your organization requires employees to immediately report such breaches to the privacy officer to ensure the post is removed immediately and that the nurse responsible receives appropriate corrective action.
You follow appropriate organizational protocols and report the breach to the privacy officer. The privacy officer takes swift action to remove the post. Due to the severity of the breach, the organization terminates the nurse.
Based on this incident's severity, your organization has established a task force with two main goals:
• Educate staff on HIPAA and appropriate social media use in health care.
• Prevent confidentiality, security, and privacy breaches.
The task force has been charged with creating a series of interprofessional staff updates on the following topics:
• Social media best practices.
• What not to do: Social media.
• Social media risks to patient information.
• Steps to take if a breach occurs.

Full Answer Section

       

HIPAA Compliance:

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that sets national standards for protecting sensitive patient health information. Key principles of HIPAA include:

  • Privacy: Patients have the right to control their health information and how it is used and disclosed.

  • Security: Healthcare providers must implement safeguards to protect PHI from unauthorized access, use, disclosure, or destruction.

  • Confidentiality: All PHI must be kept private and confidential, shared only with authorized individuals involved in the patient's care.

Privacy, Security, and Confidentiality in Technology:

The increasing use of technology in healthcare, particularly social media, has created new challenges for protecting PHI. It's crucial to understand:

  • Privacy: Posting a patient's photo or details about their treatment on social media, even with the best intentions, can violate their privacy.

  • Security: Sharing patient information on unsecure networks or devices can expose it to unauthorized access and compromise patient data.

  • Confidentiality: Discussing patient information with colleagues outside of designated work areas, even in casual conversation, can lead to breaches of confidentiality.

Interdisciplinary Collaboration:

Protecting PHI requires a collaborative effort from all healthcare professionals. We must:

  • Maintain awareness: Be mindful of the risks associated with social media and other technology in healthcare.

  • Communicate effectively: Share information about HIPAA regulations and best practices with colleagues and patients.

  • Report breaches: Immediately report any potential breach of PHI to the privacy officer or designated authority.

Social Media Usage and PHI: Evidence-Based Awareness:

  • Recent Examples: Numerous cases have highlighted the consequences of inappropriate social media use in healthcare. For example, a Texas nurse was terminated for posting patient vaccination information on Facebook, and a New York nurse was fired for posting an insensitive photo of a patient in the emergency department.

  • Sanctions and Penalties: Healthcare organizations have imposed sanctions on employees who violate social media policies, ranging from warnings and disciplinary actions to termination. Organizations have also faced significant financial penalties for HIPAA violations.

Evidence-Based Strategies:

  • Social Media Policies: Clear social media policies that outline appropriate and prohibited practices, including patient privacy and confidentiality guidelines.

  • Training Programs: Regular training for staff on HIPAA regulations, social media best practices, and potential risks associated with online activity.

  • Awareness Campaigns: Promoting awareness campaigns to educate staff and patients about the importance of protecting PHI.

  • Monitoring and Reporting: Monitoring social media activity and implementing systems for promptly reporting any potential breaches.

Conclusion:

Safeguarding patient privacy and confidentiality is a critical responsibility for all healthcare professionals. By adhering to HIPAA regulations, following best practices for social media use, and maintaining a culture of awareness and collaboration, we can protect sensitive information, minimize risks, and uphold our ethical obligations to our patients.

 

Sample Answer

     

Protecting Patient Privacy: HIPAA and Social Media in Healthcare

Introduction:

As healthcare professionals, we are entrusted with safeguarding sensitive patient information. With the rise of social media, protecting patient privacy and confidentiality is more critical than ever. This staff update aims to educate our team on the importance of HIPAA compliance and appropriate social media use to prevent breaches and ensure patient safety.

What is Protected Health Information (PHI)?

Protected health information (PHI) is any individually identifiable health information that is created, received, maintained, or transmitted by a healthcare provider or healthcare clearinghouse. This includes:

  • Demographic information: Name, address, date of birth, social security number, etc.

  • Medical records: Diagnosis, treatment, medications, test results, etc.

  • Insurance information: Policy number, claims, billing details, etc.