Healthcare Inequity: Systemic Problems and Solutions

Recall the introduction to this Competency with the explanation of a “system process” as a series of interrelated steps or activities. System processes in healthcare are designed to achieve specific outcomes, which may be within healthcare organizations or larger healthcare systems. However, systems—both internal and external—can cause or contribute to significant inequity. The Learning Resources in this Competency detail the stubborn problems of health and healthcare inequities rooted in bias and racism. For advocates of diversity, equity, and inclusion in healthcare, awareness and understanding of these complex issues and their long history are key to taking action to challenge and change flawed and failed system processes. This Competency Assessment will support that work.
To Prepare:
• Access the Health Inequity: Systemic Problems and Solutions template document. Review the three parts and the required information and analysis to complete the Competency Assessment.
• Review the recommended Learning Resources provided.
• Research additional resources that you identify to support your examples and explanations.
To Complete the Competency Assessment
Using the Health Inequity: Systemic Problems and Solutions template document, in 3–4 pages, plus title and reference pages, address the following:
Part 1: Analyzing System Processes
• Analyze each scenario based on your particular healthcare role. Explain whether you could justify the policy or process from a system perspective.
o A facility has taken its limit of Medicaid patients and will not take more.
o An urban clinic operates on a first-come, first-served basis for scheduling appointments. Due to high demand and limited resources, appointment slots often fill up quickly, leaving many patients unable to secure timely appointments.
Part 2: Analyzing Impact of Systemic Healthcare Inequities
• Analyze healthcare discrimination (e.g., racial, gender-based, socioeconomic) and provide at least two (2) examples of how it can manifest in the healthcare system.
• Analyze the impact of systemic healthcare inequities on vulnerable populations and their access to healthcare services. Be specific and provide at least two (2) examples.
Part 3: Identifying System-Level Solutions
• Briefly explain at least two (2) strategies that could be implemented at the system-process level to combat healthcare inequities.
• Choose one (1) scenario from Part 1. Explain a strategy to make the specific healthcare policy or process more equitable.

Full Answer Section

       
  • Scenario 2: Urban Clinic First-Come, First-Served Scheduling
    • Analysis:
      • From a purely logistical system perspective, a first-come, first-served system appears efficient and fair. It eliminates the need for complex scheduling algorithms.
      • However, this system disproportionately disadvantages individuals with inflexible work schedules, limited transportation, or caregiving responsibilities. These individuals are often from lower socioeconomic backgrounds.
      • For example, those who work hourly jobs, and cannot take time off easily, are less likely to be able to wait for long periods of time.
      • This system also hurts people who have limited access to transportation, as they may have longer travel times.
      • As a healthcare professional, I would consider this system to be unfair, as it creates unequal access.

Part 2: Analyzing Impact of Systemic Healthcare Inequities

  • Healthcare Discrimination Manifestations:
    • Racial Bias:
      • Studies have shown that Black patients are more likely to receive lower-quality care than white patients, even when controlling for socioeconomic factors.
      • For example, Black women experience significantly higher rates of maternal mortality than white women. CDC data shows that Black women are 3 times more likely to die from a pregnancy-related cause than white women.
    • Socioeconomic Bias:
      • Individuals from low-income backgrounds often lack access to preventive care, leading to higher rates of chronic disease.
      • They may also experience longer wait times for appointments and have limited access to specialists.
      • For example, a person living in a rural area, with no vehicle, and no public transport, will have much less access to healthcare, then a person living in a wealthy urban area.
  • Impact on Vulnerable Populations:
    • Limited Access to Preventive Care:
      • Vulnerable populations, such as racial and ethnic minorities and low-income individuals, are less likely to receive preventive screenings and vaccinations.
      • This can lead to delayed diagnoses and increased risk of serious health conditions.
    • Disparities in Chronic Disease Management:
      • Vulnerable populations often experience poorer management of chronic diseases, such as diabetes and hypertension.
      • This can result in higher rates of complications and hospitalizations.
      • For example, lack of access to healthy foods, and safe places to exercise, will greatly impact the ability of a person to manage diabetes.

Part 3: Identifying System-Level Solutions

  • Strategies to Combat Healthcare Inequities:
    • Implement Culturally Competent Care:
      • Train healthcare providers to recognize and address implicit bias and cultural differences.
      • Increase the diversity of the healthcare workforce to better reflect the communities served.
    • Expand Access to Telehealth:
      • Telehealth can improve access to care for individuals in rural areas or with limited mobility.
      • It can also reduce transportation barriers and improve appointment adherence.
  • Making the Urban Clinic Scheduling More Equitable:
    • Implement a tiered scheduling system that prioritizes individuals with urgent needs or those from vulnerable populations.
    • For example, create dedicated appointment slots for patients with chronic conditions or those who require frequent care.
    • Also, provide transportation assistance, or extended hours, to help those with limited mobility, or inflexible work schedules.
    • Also, implement a system where a certain number of appointments are reserved for same day, or next day appointments.

Sample Answer

     

Part 1: Analyzing System Processes

  • Scenario 1: Facility Limits Medicaid Patients
    • Analysis:
      • From a purely financial system perspective, a facility might justify limiting Medicaid patients to control costs. Medicaid reimbursement rates are often lower than private insurance, and facilities may argue that they need to maintain a certain revenue stream to remain operational.
      • However, from an ethical and public health perspective, this policy creates significant inequity. It denies access to care for low-income individuals, who often have the greatest health needs.
      • As a healthcare professional, I could not ethically justify this policy. It directly contradicts the principle of providing care to all individuals, regardless of their ability to pay.