Choose either the "Communication in Emergency Case Study" or "Looking at Patients Through Different Lenses" case study in Chapter 12 of the textbook. Put yourself in the place of the administrator. In 750-1,000 words, answer the following questions:
What are areas of opportunity in the case study?
How would you facilitate interprofessional communication to ensure your staff is providing the best patient-centered care?
How would you model the professional interpersonal skills necessary for health care leadership?
What steps would you take to ensure all stakeholders are being heard?
Full Answer Section
Finally, there is an opportunity to create a more inclusive and welcoming environment for patients from all backgrounds. The patient in the case study felt uncomfortable and disrespected by the nurse, which likely had a negative impact on their care.
Facilitating Interprofessional Communication
To facilitate interprofessional communication and ensure that staff are providing the best patient-centered care, I would take the following steps:
- Create a culture of communication. This means encouraging staff to communicate openly and honestly with each other, and to listen to each other's perspectives.
- Provide training on interprofessional communication skills. This training should teach staff how to communicate effectively with each other, regardless of their professional background.
- Use technology to facilitate communication. There are a number of communication tools and technologies available that can help staff to communicate more effectively, such as electronic health records (EHRs), secure messaging, and video conferencing.
Modeling Professional Interpersonal Skills
As a healthcare leader, I would model the professional interpersonal skills necessary for healthcare by:
- Being respectful and compassionate. I would treat all patients and staff with respect, regardless of their background or culture.
- Being a good listener. I would listen carefully to the concerns and needs of patients and staff.
- Being open and honest. I would be honest with patients and staff about their care and about my expectations.
- Being willing to collaborate. I would be willing to collaborate with other healthcare professionals to provide the best possible care to patients.
Ensuring All Stakeholders Are Heard
To ensure that all stakeholders are heard, I would take the following steps:
- Establish a process for collecting and considering feedback from all stakeholders. This could involve conducting surveys, holding town hall meetings, or creating a patient advisory council.
- Be responsive to feedback. Once I have collected feedback from stakeholders, I would take the time to review it and identify any areas where improvements can be made.
- Communicate back to stakeholders about how their feedback is being used. This will help to ensure that stakeholders feel valued and heard.
Conclusion
By taking the steps outlined above, I can help to create a more inclusive and welcoming environment for patients from all backgrounds, and I can ensure that staff are providing the best possible patient-centered care.
Sample Answer
Areas of Opportunity
There are a number of areas of opportunity in the "Looking at Patients Through Different Lenses" case study. One area of opportunity is to improve communication between the different healthcare professionals involved in the patient's care. For example, the nurse and the social worker may not have been communicating effectively about the patient's home situation, which led to the patient being discharged to an unsafe environment.
Another area of opportunity is to provide more training and support to healthcare professionals on how to care for patients from different cultures. The nurse in the case study was not familiar with the patient's cultural beliefs and practices, which led to a misunderstanding about the patient's pain tolerance.