Hallmark Care Homes

Herewith Attaached Order Description ASSIGNMENT INTRODUCTION Hallmark Care Homes is a well-known brand. It was founded in 1997. It is a family run provider of multi-award winning care homes. They own 15 care homes across England and South Wales (Hallmark Care Homes, 2017). They are recognised in the industry for providing high-quality care and outstanding, innovative facilities (Hallmark Care Homes, 2017). The Admiral Court Care Home is registered to provide a service to elderly people, younger adults as well as people with sensory impairments, mental health conditions and dementia. As of July 2016, 60 people living in the service (Hallmark Care Homes, 2017). An inspection was carried out by Care Quality Commissions in one of their care homes in July 2016, Admiral Court Care Home. They rated that the overall services provided by the home require improvements (Cqc.org.uk, 2016). Please find below some of the comments of Care Quality Commission’s view from the inspection report (Cqc.org.uk, 2016). ? At Admiral Court Care Home service users were not always protected against the risks associated with medicines because the registered manager did not have appropriate arrangements in place to manage medicines safely. Not all people felt safe and there were not always effective systems in place to reduce the risk and spread of infection. ? Service was not always effective. Improvements were required to ensure that staff's training was effective and good practice was embedded through their everyday practices with people who used the service. ? Service was not always responsive to people's needs. Service users were not always engaged in meaningful activities. Not all people's care records were sufficiently detailed or accurate. ? There was a lack of managerial oversight of the service as a whole. The quality assurance system was not effective because it had not identified the areas of concern and there were no plans in place to address them. 3 References: ? Hallmark Care Homes. (2017). Admiral Court Care Home - Award Winning Care Home in Southend, Leigh-on-Sea. [online] Available at: https://www.hallmarkcarehomes.co.uk/care-homes/essex/admiral-court-carehome/?mh_keyword=admiral%20court%20care%20home&gclid=CLOq4LfD29UCFe ad7QodAEgGKg [Accessed 16 Aug. 2017]. ? Cqc.org.uk. (2016). Admiral Court. [online] Available at: https://www.cqc.org.uk/location/1-428180948?referer=widget3 [Accessed 16 Aug. 2017]. ASSIGNMENT TASK Prepare a report for the Quality Managers of Hallmark Care Homes in the UK focused on the following: Task one ? Identify the reasons for poor quality at Admiral Court Care Home. (30 Marks) Task Two ? Examine in detail the impact that the following techniques could have on Admiral Court Care Home in terms of delivering consistent and effective quality management. (60 Marks) ? KPI ? Benchmarking Presentation and Referencing (10 Marks) ASSESSMENT CRITERIA ? It is expected that you will use a wide range of relevant theories and online resources provided and research from various academic sources to support the points, arguments and recommendations you make in this assignment. ? The word limit for this assignment is 3000 words. This word limit does not include the executive summary, tables, diagrams, appendices or references. ? You are expected to keep within the word limit. Appendices can only be used to support the main body of the report. Any new information included in the appendices will not be marked. 4 ? Your assignment should be written as a report, using an appropriate writing style and vocabulary. Please follow the recommended format for an academic report: ? Executive Summary ? Table of Contents ? Introduction ? Main body ? Conclusions ? References list ? Assignments should be correctly referenced using the Harvard system of referencing. Incorrect or insufficient referencing will be penalised. USEFUL RESOURCES ? See lecture slides 1-4 8-11 (VLE) ? Johnston, Robert, Clark, Graham and Shulver, Michael (2012). Service Operations Management: Improving Service Delivery, 4thed. Harlow, England: Pearson Education Limited. ? Fitzsimmons, J., Fitzsimmons, M. and Bordoloi, S. (2014). Service management: Operations, Strategy, Information Technology, 8thed. New York, US: McGraw Hill Education. ? Smith, Gerald F (1993). "The Meaning of Quality". Total Quality Management 4.3: 235-244. (Available on ARU e-library). ? Warrier, S., M.D. & McGillen, B., M.D. 2011, "The Evolution of Quality Improvement", Medicine and Health Rhode Island, vol. 94, no. 7, pp. 211-2. [online] Available at: https://search.proquest.com/docview/881633268?accountid=8318&rfr_id=info %3Axri%2Fsid%3Aprimo [Accessed 21 Sep, 2017]. ? Dale, B., Van der Wiele, Ton, & Van Iwaarden, Jos. (2013). Managing Quality(5th ed.). Hoboken: Wiley. [online] Available at: https://ebookcentral.proquest.com/lib/anglia/detail.action?docID=1498560 [Accessed 21 Sep, 2017].